Track carrier returns

If a delivery fails several times or the package claiming period expires, carriers return the package to the warehouse.

Learn how to track every step of this flow!

1. Track the return shipment

As soon as Bigblue detects a returning package, the order's status will switch to Returning.

How can I be informed about this change?

  • By filtering your orders by Returning status.
  • When on an order's page:

    - Look for the updated order status at the top of the order's page

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          - The status change appears in the Timeline at the bottom of the page

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          - In the fulfillment section, click on the tracking number to find out the reason for the return

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- Look for the reason in the list of Events or click on the Tracking URL to access the carrier's tracking page for more information

2. Follow the product storage at the warehouse

Once received by the warehouse, each returned product is screened for quality control:

  • If the received quantities match the expected quantities and the products are of good quality, the products will be put back to stock.
  • Damaged products will be stored separately and can either be shipped back to you or destroyed, depending on your instructions.

If any product is missing or damaged, a return section will appear in the order's page. For each product:

  • The 🕕column states the expected quantity.
  • The ✅column states the quantity received that was of good quality.
  • The ⚠︎ column states the quantity received that was damaged.

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After the quality control has been performed, the order's status will switch to Returned

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Note: If you wish to resend a package that is being returned, you will need to create a new order. It's up to you to decide whether you're going to wait for the original order to be returned first or not. Returns can take time, however, and you don't want to keep your customer waiting!

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