Set up my tracking email settings

With Bigblue Tracking Emails, take back the control of your client communication all along the order fulfillment.

💡 Did you know that tracking emails have an average 64% opening rate? Tracking emails become a new way to reach your customers where they listen to you most.

To take the most advantage of this feature, follow the steps below.

Open the Tracking Emails tab

Our tool, your choice

Customize the tracking emails sent by our system with our simple code editor using your own words and brand's visual identity.

Assign templates

Existing templates are saved with a custom name and are all listed at the bottom of the Tracking Emails page. Define your sending rules by assigning a template for each supported language and each order status.

  • Select one of the supported languages


  • Activate the statuses that will trigger emails by switching the radio buttons in the Active column
  • For each activated status, assign one of the existing templates. Be careful, drafts cannot be assigned!
  • Select your default email language at the bottom of the table
    • Any active statuses that do not have an assigned template will use the templates of the default language
    • Any unsupported languages will again use the default language, and therefore its associated template


  • Assignments can be further changed at any time.

All setup?

Click on the Send Test button next to each status and you will receive an email of the desired status & language, filled with randomized data.


Please note that a new version  of tracking emails is now available. Check it out here

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