Set up your customer contact method in your store to require email and phone number
Ask customers for their email address and phone number at checkout. Carriers rely on this information to deliver. It takes 2 minutes to set up.
Why it matters
- Email: customers get your tracking emails (85% average open rate), and you can reach them if there's an address issue. Some carriers, like Mondial Relay, only contact customers by email. Without it, customers never get their pickup code and the delivery fails.
- Phone number: home delivery carriers call customers on delivery, and some send pickup reminders by SMS.
- First and last name: some carriers, like Colissimo, require both. If a parcel goes to a post office (like La Poste), staff may check the name against the customer's ID.
Select your platform:
Shopify
Shopify has no single setting to require both email and phone number, so you'll combine 2 settings.
1. Open your checkout settings
In your Shopify admin, go to Settings > Checkout.
2. Require the email address
Under Customer contact method, select Email.
3. Require the full name and phone number
Under Customer information:
- Full name: select Require first and last name
- Shipping address phone number: select Required
4. Save your changes
Click Save. Changes can take up to 30 seconds to appear at checkout.
WooCommerce
In your WordPress admin:
- Go to Appearance > Themes.
- Click Customize on your active theme.
- Select Template > WooCommerce > Page: Checkout.
- Click the Shipping address fields.
- In the right panel, under Address fields, set Phone to Required. The email is always required.
Menu names can vary by theme.
PrestaShop
In your PrestaShop back office:
- Go to Sell > Customers > Addresses (called Customer Settings in some versions).
- Below the address list, click Set required fields for this section.
- Tick phone_mobile. The email is always required.
- Click Save.
Menu names can vary by version and theme.
Other platforms
Look for required-field options in your checkout or customer settings. Set email, phone number and first and last name to required.
Can't find them? Reach out to us and we'll help.