Bigblue Help Center

Getting started

Set up your account

Take your first steps to work with Bigblue

5 Articles

Connect your shop

Connect your Shopify, WooCommerce, and more

8 Articles

Connect support & marketing tools

Keep your marketing and support teams in sync with Bigblue events

4 Articles

Inbound Shipments

Receiving policy

Optimise the reception of your products by our warehouses

1 Article

Manage inbound shipments

Send products, track their offloading, and troubleshoot issues

5 Articles

Inventory

Manage products

Add products, oversee links with your eshop, and manage lots

8 Articles

Manage bundles

Understand, create and handle product bundles

2 Articles

Manage inventory

Understand inventory terms, track stocks and set up alerts

5 Articles

Orders

Understand orders

Learn about order and fulfillment statuses, about address validation, etc

5 Articles

Manage orders

Create, fulfill and track orders

15 Articles

Manage returns

Oversee your returns and process your refunds efficiently

6 Articles

Manage B2B specificities

Secure B2B order preparation and put your B2B eShop on auto-pilot

4 Articles

Transportation

Shipping conditions

Understand shipping rules and policies for smooth deliveries

12 Articles

🇫🇷 Carriers

Explore transportation options departing our French warehouses

25 Articles

🇪🇸 Carriers

Explore transportation options departing our Spanish warehouse

8 Articles

🇬🇧 Carriers

Explore transportation options departing our UK warehouse

8 Articles

Buyer Experience

Conversion

Boost sales with delivery details that build buyer confidence

5 Articles

Tracking

Let buyers track their parcels, reducing your support requests

8 Articles

Returns & Exchanges

Enable easy returns and exchanges for buyers

5 Articles

Additional features

Refine even more the experience offered to your buyers

6 Articles

Other

Billing and invoices

Answer your questions about payment options and billing details

2 Articles

Reporting

Access comprehensive reports to track performance & key metrics

3 Articles

Submit a claim

Learn about insurances and compensations, and reach us about it

3 Articles

Bank holidays

Stay informed about working schedules affected by bank holidays

3 Articles