Express Delivery for UK

The “guaranteed or reimbursed” Bigblue express transport offer

Code ID : Bigblue-uk-express

Main characteristics of the transport offer

The best carrier is selected to achieve a next day home delivery with the highest quality

  • Delivery time guaranteed of one working day*: in case of non respect of the delivery time the order fulfillment costs are reimbursed by Bigblue**
  • Delivery service without signature
  • The photo of the parcel serves as proof of delivery and is available on the carrier's tracking system
  • In case of failed delivery attempt:
    • at first failed delivery attempt, the consignee will receive an sms/email notification to reschedule the delivery or ask the parcel to be delivered in a safeplace or a post office or Royal Mail Depot. In absence of reply for the end customer, the carrier will, by default, proceed to a second delivery attempt.
    • at second failed delivery attempt, the parcel will be redirected to the post office, where it will be available for pick-up during 18 days.

Parcels characteristics

  • The maximum parcel weight is 30 kg.
  • Maximum parcel dimensions are:
    • Length ≤ 61 cm
    • Height ≤ 46 cm
    • Width ≤ 46 cm

Invoiced weight

The real weight is used for invoicing.

Surcharge list

Label Price Comment
Sales Order under-declared or mis-declared admin charge £0.85 If items differ in any way from what is declared, we will charge you a flat fee per item.
Oversize parcel £10

When a parcel exceeds the following dimensions: ◦ Length ≤ 61 cm

◦ Height ≤ 46 cm

◦ Width ≤ 46 cm

Peak surcharge £0.10 From November 15th 2023 to January 15th 2024

*For the postal code listed hereafter the estimated delivery time is 2 working days and isn’t guaranteed:

📍 AB, BT, PA80, TD5, TD15, GY, HS, IM, IV, JE, ZE, KW, KY10, DD29, DD10, DD110, DG5, DG6, DG7, DG8, DG90, FK17, FK18, FK19, FK20, FK210, KA27, KA28, KA29, KA300, KY14, KY15, KY160, PA20, PA21, PA22, PA23, PA24, PA25, PA26, PA27, PA28, PA29, PA30, PA31, PA32, PA33, PA34, PA35, PA36, PA37, PA380, PA41, PA42, PA43, PA44, PA45, PA46, PA47, PA48, PA490, PA60, PA61, PA62, PA63, PA64, PA65, PA66, PA67, PA68, PA69, PA70, PA71, PA72, PA73, PA74, PA75, PA76, PA77, PA78, PH5, PH6, PH7, PH8, PH90, PH11, PH12, PH130, PH15, PH16, PH17, PH18, PH19, PH20, PH21, PH22, PH23, PH24, PH25, PH260, PH30, PH31, PH32, PH33, PH34, PH35, PH36, PH37, PH38, PH39, PH40, PH41, PH42, PH43, PH44, PH45, PH46, PH47, PH48, PH49, PH500, PO30, PO31, PO32, PO33, PO34, PO35, PO36, PO37, PO38, PO39, PO40, PO410, TR21, TR22, TR23, TR24 and TR250

*The guaranteed delivery time is one working day for all orders placed before 12:50pm and with an “AUTO-FULFILL DELAY (MINUTES)” of 5 minutes maximum. For a “AUTO-FULFILL DELAY (MINUTES)” of 10 minutes, orders have to be placed before 12:45pm to be delivered next day, etc… Otherwise the guaranteed delivery time is 2 working days

**Fulfillment costs aren’t reimbursed in the event that:

  • the buyer is responsible for the delivery delay: address change, incorrect address, pick up delivery requested, …
  • force majeure case: strikes or exceptional weather conditions for example
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