Main characteristics of the transport offer
- Express delivery solution
- Delivery by 1pm on day+1 if fulfilled in the Bigblue Portal before 1pm
- Parcels are tracked and delivered against signature
- In case of a failed delivery attempt, the parcel is re-routed in a Chronopost office and instructions are expected (within 10 days). If delivery instructions are received, a second delivery attempt is done. If the second delivery attempt fails, the parcel is then sent back to the sender.
- The maximum weight is 30 kg
- The maximum parcel length is 150cm and maximum length + girth is 300cm
The volumetric weight is billed is applied for the invoicing if the volumetric weight is two times greater than the real weight.
|Delivery in a hard to reach zip code*
|After-sales service treatment ***
*List of hard to reach zipcodes:
** For shipments with > 5 parcels, a surcharge will apply to each parcel.
After-sales service treatment ***: Shipment blocked due to an incorrect or incomplete address requiring manual processing