Canary Islands: how to retrieve the NIF for customs

Orders shipping to the Canary Islands are subject to customs (check out our dedicated article). The Canary Islands are under a different tax regime than the rest of Spain because of their geographical location.

For a successful customs clearance, the end customer is required to share their tax identifier, the NIF. For Spanish national citizens, it matches the Spanish ID number. For foreigners, it matches the NIE.

Retrieve the NIF effortlessly

For Canary Islands, it's recommended to ask your customer for their NIF at checkout and to add it in order fields that Bigblue can automatically scan to smoothly retrieve it as well.

[Shopify Plus] Add a dedicated field in your Shopify checkout

Kindly follow all steps listed in this dedicated article.

[Other CMS] Modify your checkout

Bigblue automatically scans the customer-related fields of CMS orders to look for a NIF.

Toggle to see the list of fields scanned for the NIF

 Customer First Name
   
 Customer Last Name
   
 Customer Company
   
 
   
 Destination Address Line 1
   
 Destination Address Line 2
   
 Destination Address Line 3
   
 Destination Address Line 4
   
 
   
 Billing Address First Name
   
 Billing Address Last Name
   
 Billing Address Company
   
 Billing Address Line 1
   
 Billing Address Line 2
   
 Billing Address Line 3
   
 Billing Address Line 4

We recommend modifying the address fields in order to request the NIF from customers at checkout.

If possible, make this field mandatory for orders going to province "Las Palmas" or "Santa Cruz de Tenerife", also defined as zipcodes starting with 35 or 38.

If you are working with a CMS that is integrated with Bigblue, this modification is enough to ensure that most orders will be imported with the NIF filled. 🚀

[Bigblue Store API] Add the NIF in the order creation request

With Bigblue Store API users, we recommend adding the NIF in one of the customer-related fields in the order creation request, e.g. in any empty billing address field.

What happens if the NIF is missing or invalid?

The order will be blocked in Action Required. Depending on your settings, we’ll automatically contact customers to fill in this detail or you’ll have to manually contact them. See more information below.

Via our Tracking Page and Emails, we automatically contact customers who need to add/review their NIF

Thanks to Bigblue, you no longer have to do manual tasks for NIF collection. We have added the ability for customers to edit/add their NIF on the Tracking Page.

How does it work? We will automatically contact the customers whose NIF is missing, or invalid, and guide them to edit it on the Tracking page.

This way, your Canary Islands customers can successfully review their NIF data autonomously. This requires no manual tasks from your team. A win-win for your customers and your support team!

Note: If you are not using the tracking page

The order will be blocked in Action Required. You will have to manually check in with the customer to gather the information and add it to the order in the App.

Interested in the Tracking Page and Emails?

Contact your AM or our support team to get access.