Set up direct exchanges
Bigblue is rolling out direct exchanges, allowing your customers to exchange articles in the return portal directly.
With direct exchanges, customers can
- Exchange for a variant of the initial product... but not only ;)
- Browse your entire product catalog in the return portal
- Upsell choosing more expensive products — they pay the difference with a Shopify checkout
- Exchange one item against multiple other items (2 or more!)
- Instant exchanges without the hassle for your customers of adding credit card details — the customer places the order instantly, and we hold the new order until the return is shipped
What the Direct exchange feature will do
✅ Variant exchange ✅ Any-product exchange ✅ Instant exchanges ✅ Price Difference exchanges ✅ Mixed Refund & Exchanges ✅ One to Multiple Items Exchanges ✅ Automated Exchanges ✅ Item Reservation ✅ Exchange Upsells
The feature is currently in beta. Reach out to sarah@bigblue.io to access the feature.
↩️ Returns Pack
Direct exchanges, as part of our return portal, is reserved for Returns Pack subscribers.