B2B | What’s a B2B order at Bigblue?

Learn about B2B orders at Bigblue, how to identify them and what is our standard preparation.


The definition of a B2B order can be very broad but it is essentially an order shipped to a business. You can flag these orders in-app very easily through different manners:


When creating manually an order, by using the form Create B2B order:

By manually switching an order through the More Actions button:


By identifying your shop as a B2B shop, in such a case all incomings orders will be marked as B2B:

👍 All B2B orders identified in the app are prepared in the warehouse following B2B standards, no matter their number of items! To learn more read below: “How has the definition of B2B changed?”

Standard B2B preparation

All orders identified as B2B are prepared in the warehouse following B2B standards! That’s to say that they are natively compliant with most B2B recipients expectations and that you don’t have to give any instruction for this to be followed.

Product picking

In B2B, PCB picking is favoured whenever possible. Conditions for this to apply are that:

  1. You have defined PCBs during your onboarding or with your Bigblue point of contact later on. Contact us if you need help on this
  2. There are inventory on the PCB in the warehouse.
  3. Ordered quantities are above the PCB size.

🧑‍🏫 Examples:

You have defined and sent PCBs to the warehouse. Your PCB sizes are:

  1. 50 items for SKU A is 50 items
  2. 25 items for SKU B
  3. You don’t have PCBs for SKU C

Then if your orders are:

  1. 50 items of SKU A, 25 items of SKU B and 10 of SKU C, picks will be:
    1. One PCB of SKU A
    2. One PCB of SKU B

    3. 10 base units of SKU C

      This make sense as you ordered the exact quantity of your PCBs!

  2. 60 items of SKU A and 50 of SKU B, picks will be:
    1. One PCB and 10 base units of SKU A

    2. Two PCBs of SKU B

      In this situation, you ordered more product than your PCB size so we try to find the optimized combinaison: we pick as many PCB as possible and we complete with base units.

  3. 40 items of SKU A and 20 items of SKU B are ordered, picks will be:
    1. 40 base units of SKU A

    2. 20 base units of SKU B

      Here, both ordered quantities are below the PCB size so only base units are picked.

Shipment layout

Any B2B order will be prepared with the following SOP:

  1. Packages dimensions will be up to 60x40x40cm.
  2. Packages weights will be maximum 30kg.
  3. Pallets heights are capped to 170cm.
  4. Each pallet is topped by a coiffe to ensure its stability

Shipment documentation

Additionally, a set of documents is attached to the shipment to ease reception. These are also made to natively comply with department stores SOPs.

Each package is labelled with a logistic identifier. This is a distinct label than the carrier shipping label. It holds all key informations about the package:

  1. The recipient & sender information
  2. The Purchase Order number (if filled, read How to create a B2B order to learn more), also known as PO number. This number is written both in text and barcode format to allow scan and identification
  3. The package content, and if it is homogeneous, the product barcode is displayed on it along with the batch number and expiry if relevant.
  4. A package index to allow counting and rematching on the delivery note.

Examples of packages logistics identifiers:

If the shipment must be sent on a pallet, then the pallet also has a logistics identifier the same top level information and the number of packages on it.

Eventually a delivery note is attached to each shipment. It details the full shipment content on a per package and per pallet breakout. As the logistics identifier, it also resumes the main order informations.

Product protection

As B2B orders can be very large, standard B2B preparation include whenever needed:

  1. Use of sub-packages to prevent products from moving and to group similar items together.
  2. Use of wedging to prevent product breakage.

Preparation Standard Level Agreements

Bigblue’s B2B SLAs are one day longer than usual B2C orders. Orders submitted before cut-off are shipped at D+1, that’s to say:

  1. If you submit your order before 1pm, it will be shipped the next day
  2. If you submit your order after 1pm, it will be shipped the day after.

☝ These SLAs can be extended if you submit special instructions. Read How to submit instructions to learn more


How has the definition changed?

B2B orders used to be identified only from a logistic perspective, that’s to say that we assumed they were significantly larger than standard orders. As a result the criteria used to sort them was the number of items (whether there were more than 20 items or not). This criteria also drove whether instructions could be added to the order or not.

👉 This criteria doesn’t exist anymore!

Why changing criteria?

Using a purely logistics definition was limiting and weakly representing business realities:

  1. It’s common for business recipients to order small quantities at start, yet they still expect a B2B level preparation.
  2. Not being able to give instructions on such orders created overhead and forced to have offline, time-consuming email exchanges.

On top of this, not having an accurate definition was preventing from building more specific B2B related features such as filters, analytics, etc…

Did this answer your question? Thanks for the feedback There was a problem submitting your feedback. Please try again later.

Still need help? Contact Us Contact Us