Customer return solutions (from France)
🗣 Bigblue offers 2 return solutions from France:
- Colissimo
- Mondial Relay
These two options cannot be combined; merchants must choose one or the other, taking into account the price of each solution, and the specific features of each in terms of customer experience.
Colissimo :
Available in Metropolitan France
When a customer initiates a return request, a label is provided in PDF format. This label must be printed and affixed to the return package.
Customers then have the option to drop off their package at a network of:
- 15,000 pickup points
- 9,000 post offices
It is possible to print the return label at the post office by scanning the barcode of the provided label.
Customers also have the option to schedule a pickup for their return from their mailbox by submitting a request to Colissimo via the following link:
https://www.laposte.fr/expedition-bal/formulaire
The list of pickup points and post offices is available at the following link :
Depending on the time the return was dropped off, it may take 2 to 3 days for it to be delivered to the warehouse
Mondial Relay :
Available in Metropolitan France
When a customer initiates a return request, a label is provided in PDF format along with a QR Code. This label must be printed and affixed to the return package.
Customers have the option to drop off their package at a network consisting of:
- 11,000 pickup points
- 5,000 lockers
Customers can also print the label at pickup points by using the QR Code they received. This service is not available for lockers, but the majority of pickup points have printers. The list of pickup points offering this printing service is available on the Mondial Relay website :
https://www.mondialrelay.fr/trouver-le-point-relais-le-plus-proche-de-chez-moi/
Depending on the time the return was dropped off, it may take 2 to 3 days for it to be delivered to the warehouse
A €3 surcharge per package is applied if the return was dropped off in Corsica.