Proof of delivery

The Proof of Delivery (POD) is a document or digital confirmation that verifies the successful delivery of goods to the intended recipient.

Buyer assurance: ensures buyers that their package has been delivered securely.
Dispute resolution: helps resolve disputes by verifying the specifics of a delivery (who signed to collect the package for example)

All counter-signature carriers have PODs.

They can be downloaded from the tracking link in the order's page for:

Colissimo (domestic deliveries only)
Chronopost (available the day following the delivery, except for express international)
Paack
DPD
Correos (domestic home deliveries only)
Seur
KN Road

Alternatively, they can be requested by our Care team to the carrier.

Go to the order page, click the fulfillment's tracking link and click "Request proof of delivery".