Shipping conditions

This article lists and details all the information you need to know about the carrier services available with Bigblue. The information provided is based on the shipping destination:
I - Metropolitan France
II - Overseas
III - Europe
IV - Rest of World

       

Let's start with a few definitions that we'll use later:

  • The "total parcel size" of a parcel is equal to length+width+height
  • A parcel girth is equal to (width+height) x 2
  • The estimated delivery time starts from the parcel departure (from the warehouse) and is given in Business Days

   

I - Metropolitan France

Economic delivery option

Colieco

  • Economic home-delivery solution
  • The estimated delivery time is 3-10 days
  • The maximum weight is 30 kg
  • The maximum total parcel size is 150cm and the maximum length is 100cm. Above, parcels will be turned down.
  • Parcels are not tracked and not delivered against signature

          

Standard delivery options

Colis Privé

  • Standard home-delivery solution. Colis Privé network covers 85% of the French population; the remaining postal codes are automatically switched to Colissimo (Access or Expert, if it requires a signature)
  • The estimated delivery time is 1-3 days
  • The maximum weight is 30 kg
  • The maximum parcel length is 100cm and the maximum total parcel size is 150cm. Above, parcels will be turned down.
  • Parcels are tracked
  • Delivery against signature is only available with the service Colis Privé Tracked with Signature (additional fees)
  • In case of a failed delivery attempt, the customer may reschedule the delivery before 4 p.m. the same day, following the instructions received by SMS or e-mail. After this time, the parcel is automatically re-routed to the nearest pick-up point (Mondial Relay network or Hopps Store) and remains there for 10 days.       
       

Colissimo (Access & Expert)

  • Standard home-delivery solution
  • The estimated delivery time is 1-4 days
  • The maximum weight is 30 kg
  • The maximum parcel length is 100cm and maximum total parcel size is 150cm
  • Parcels are tracked
  • Delivery against signature is only available with the service Expert (additional fees)
  • In case of a failed delivery attempt, the parcel is automatically re-routed to the nearest Post Office or partner pickup point and remains there for 7 days   

 

Express delivery option

Chronopost 13

  • Express home-delivery solution
  • Delivery by 1pm on day+1 if fulfilled in the Bigblue Portal before 7.45am
  • The maximum weight is 30 kg
  • The maximum parcel length is 150cm and maximum length + girth is 300cm 
  • Parcels are tracked and delivered against signature
  • In case of a failed delivery attempt, the parcel is placed in the nearest pickup point during 10 days (network Relais Pickup)

⚠️ Warning! Volumetric weight applies.
      

Chronopost 18

  • Express home-delivery solution
  • Delivery by 6pm on day+1 if fulfilled in the Bigblue Portal before 7.45am
  • The maximum weight is 30 kg
  • The maximum parcel length is 150cm and maximum length + girth is 300cm
  • Parcels are tracked and delivered against signature
  • In case of a failed delivery attempt, the parcel is automatically re-routed to the nearest pickup point during 10 days (network Relais Pickup)

⚠️ Warning! Volumetric weight applies.   

   

Pick-up delivery options

Mondial Relay

  • Standard pickup point delivery solution
  • The estimated delivery time is 3-5 days
  • The maximum weight is 30 kg
  • The maximum parcel length is 120cm and maximum total parcel size is 150cm
  • Parcels are tracked and delivered against signature
  • In case of a failed delivery attempt, the parcel is automatically re-routed to the nearest pickup point during 10 days (network Relais Pickup)
        

Chronopost Relais

  • Express pickup point delivery solution
  • Delivery by 6pm on day+1 if fulfilled in the Bigblue Portal before 7.45am
  • The maximum weight is 30kg
  • The maximum parcel length is 100cm and maximum length + girth is 250cm
  • Parcels are tracked and delivered against signature
  • The parcel is placed in the nearest pickup point during 10 days

⚠️  Warning! Volumetric weight applies.   

    

B2B delivery options

Geodis Messagerie

  • B2B parcels and pallets standard solution
  • The estimated delivery time is 2-4 days
  • Maximum weight is 1T
  • The maximum pallet length is 4m and the maximum height is 2m
  • The maximum quantity allowed is 3 pallets or 4m3 total volume
  • Shipments are tracked and delivered against signature   
      

Rapid Metropole

  • B2B parcels and pallets express solution for Ile-de-France region only
  • Shipments are not tracked
  • Shipments are delivered against signature
      

DPD

  • B2B parcel standard solution.
  • A maximum of 5 parcels per shipment is allowed.
  • The estimated delivery time is 1-3 days
  • The maximum weight is 30kg per parcel
  • The maximum parcel length is 2m and the maximum girth is 3m
  • Shipments are tracked and delivered against signature     

 

II - France Overseas (Outre-Mer)

La Poste zones are defined as follows:

  • Zone OM1: Guadeloupe (including St Barthélémy and St Martin), Martinique, Reunion, Guyana, Mayotte and St Pierre and Miquelon.
  • Zone OM2: New Caledonia and its dependencies, French Polynesia, Wallis and Futuna Islands, French Southern and Antarctic Lands    
       

Economic delivery option

Colieco Outre Mer

  • Economic solution
  • The estimated delivery time is 20-30 days
  • The maximum weight is 30 kg
  • The maximum total parcel size is 150cm
  • Parcels are not tracked and not delivered against signature 

   

Standard delivery option

Colissimo (Access & Expert)

  • Standard home-delivery solution
  • The estimated delivery time is 5-10 days:
    • Zone OM1: 5-9 days
    • Zone OM2: 7-10 days
  • The maximum weight is 30 kg
  • The maximum parcel length is 100cm and maximum total parcel size is 150cm
  • Parcels are tracked
  • Delivery against signature is only available with the service Expert (additional fees)

⚠️  Warning! Volumetric weight applies.    

  

Express delivery option

DHL Express

  • Express shipping solution
  • The estimated delivery time is about 2-4 days
  • The maximum weight is 30 kg,
  • The maximum dimensions are 120x60x50cm and maximum total parcel size is 230cm
  • Shipments are tracked and delivered against signature     

  ⚠️  Warning! Volumetric weight applies.    

       

III - Europe

Economic delivery option

Delivengo

  • Economical home-delivery solution for small packages through global postal networks
  • The estimated delivery time is about 2-5 days
  • The maximum weight is 2 kg
  • The maximum parcel length is 60cm and maximum total parcel size is 90cm
  • Parcels are not tracked and not delivered against signature

 

Standard delivery options

B2C Europe

  • Standard home-delivery solution using European postal and private services
  • Delivery services used by B2C Europe are: AtPost, DHL Paket, Hermes UK, DPD AMS, Posti Oy, Taxydromiki, GLS, DHL Parcel, CTT Expresso, Zeleris, SDA, AnPost, DHL, DPD and GSL
  • This carrier does not service the remote areas listed below ⚠️ 
    • United-Kingdom: Channel Islands, Isle of Man, Northern Ireland, Scottish Highlands, Gibraltar, Guernsey and Jersey
    • Spain: Baleares, Canary islands, Ceuta and Melila
    • Portugal: Madeira and Azores
    • Italy: Sardegna, Sicily and Campione
  • The estimated delivery time is 4-9 days:
    • United Kingdom: 3-5 days
    • Germany, Netherlands, Italy, and Luxembourg: 4-6 days
    • Spain and Ireland: 5-7 days
    • Portugal, Austria, Greece, Czech Republic, Denmark, Hungary, Slovakia, Slovenia, Poland: 6-7 days
    • Sweden, Finland, Romania, Estonia, Latvia and Lithuania: 8-9 days
  • The maximum parcel weight is 30 kg
  • The maximum dimensions are 60x40x40cm
  • Parcels are tracked and delivered against signature 
        

Bpost

  • Standard home-delivery solution using Belgian Post
  • The estimated delivery time is 2-4 days
  • The maximum weight is 30 kg
  • The maximum parcel length is 150cm and maximum total parcel size is 300cm
  • Parcels are tracked and not delivered against signature  
       

Chronopost International

  • Standard home-delivery solution using DPD network
  • The estimated delivery time is 2-4 days
  • The maximum weight is 30 kg
  • The maximum parcel length is 150cm and maximum (length + girth) is 300cm 
  • Parcels are tracked and delivered against signature

⚠️  Warning! Volumetric weight applies.   
    

Colissimo International

  • Home-delivery solution through global postal networks
  • The estimated delivery time is 2-8 days depending on the destination country:
    • Zone 1: 3-5 days
    • Zone 2: 3-9 days
    • Zone 3: 4-7 days
    • Zone 4: 4-11 days
  • The maximum weight is 30 kg
  • The maximum parcel length is 100cm and maximum total parcel size is 150cm 
  • Parcels are tracked and delivered against signature

⚠️  Warning! Volumetric weight applies.

  

Express delivery option

DHL Express

  • Express shipping solution
  • The estimated delivery time is 1-3 days (1-2 days in Europe)
  • The maximum weight is 70 kg
  • The maximum dimensions are 120x60x50cm and maximum total parcel size is 230cm
  • Parcels are tracked and delivered against signature

⚠️  Warning! Volumetric weight applies.   

   

Pick-up delivery option

Mondial Relay

  • Pickup point delivery for Belgium, Luxembourg and Spain
  • The estimated delivery time is about 3-5 days
  • The maximum parcel weight is 30 kg
  • The maximum parcel length is 120cm and maximum total parcel size is 150cm
  • Parcels are tracked and delivered against signature

 

B2B delivery option

Geodis Europe

  • B2B parcel and pallets standard solution
  • The estimated delivery time is about 2-5 days
  • Maximum weight is 2,5T
  • The maximum pallet length is 4m, width is 2m40 and height is 2m
  • The maximum quantity allowed is 3 pallets or 4m3 total volume
  • Parcels are tracked and delivered against signature

  

IV - Rest of World

Delivengo

  • Economic home-delivery solution for small packages through global postal networks
  • The estimated delivery time is about 4 -10 days depending on the destination country:
    • North America: 4-8 days
    • Asia: 5-8 days
    • Latin America: 4-8 days
    • Africa: 4-10 days
    • Oceania: 5-8 days
  • Maximum weight is 2 kg
  • The maximum length is 60cm and maximum total parcel size is 90cm 
  • Parcels are not tracked and not delivered against signature 

   

Standard delivery option

Colissimo International

  • Home-delivery solution through global postal networks
  • The estimated delivery time is about 4-11 days:
    • Zone 4: 4-11 days
    • Zone 5 and 6: 5-11 days
  • The maximum weight is 30 kg
  • The maximum length is 100cm and maximum total parcel size is 150cm 
  • Parcels are tracked and delivered against signature

⚠️  Warning! Volumetric weight applies.  

   

Express delivery option

DHL Express

  • Express shipping solution
  • The estimated delivery time is about 2-4 days
  • The maximum weight is 70 kg
  • The maximum parcel dimensions are 120x60x50cm and the maximum total parcel size is 230cm
  • Parcels are tracked and delivered against signature

⚠️  Warning! Volumetric weight applies.     

   

V - Appendix: Colissimo International Zones

  • Zone 1 - Germany, Belgium, Luxembourg, Netherlands
  • Zone 2 - Austria, Spain, Ireland, Italy, Portugal, United Kingdom
  • Zone 3 - Denmark, Czech Republic, Estonia, Hungary, Latvia, Lithuania, Poland, Slovakia, Slovenia, Sweden, Switzerland.
  • Zone 4 - Croatia, Finland, Greece, Iceland, Maghreb, Malta, Norway, Romania, Turkey, specific Spain and Portugal territories, and other Eastern European countries
  • Zone 5 - Australia, Canada, China, South Korea, United States, Hong Kong, India, Israel, Japan, Russia, Singapore, Thailand, Vietnam
  • Zone 6 - Africa (excluding the Maghreb), the Americas (excluding the United States and Canada), the Middle East, other Asian countries and Oceania (excluding Australia)
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