Shipping conditions

This article lists and details all the information you need to know about the carrier services available with Bigblue. The information provided is based on the shipping destination: 

I - Metropolitan France

II - Overseas

III - Europe

IV - Rest of World

• France: Chronopost 13, Chronopost 18, Chronopost 18 relais, Colieco, Colissimo, Colis Privé, Mondial Relay, Geodis, DPD, Rapid Metropole and UPS standard
• Overseas France: Colissimo, DHL Express, and UPS saver
• Europe: Bpost, Chronopost Europe, B2C Europe, Mondial Relay, Colissimo International, DHL Express, Delivengo, UPS saver and Geodis
• Rest of World: Colissimo International, DHL Express, Delivengo and UPS saver

• France: Chronopost 18, Lettre Suivie, Colissimo, Colis Privé, Mondial Relay, Geodis, DPD and UPS standard
• Overseas France: Colissimo, Lettre Suivie and UPS saver
• Europe: Chronopost Europe, B2C Europe, Mondial Relay, Colissimo International, Delivengo and UPS saver
• Rest of World: Colissimo International, Delivengo, and UPS saver

Let's start with a few definitions that we'll use later:

• The "total parcel size" of a parcel is equal to length+width+height
• A parcel girth is equal to (width+height) x 2
• The estimated delivery time starts from the parcel departure (from the warehouse) and is given in Business Days

I - Metropolitan France

Economic delivery option

Colieco

• Economic home-delivery solution
• The estimated delivery time is 3-10 days
• The maximum weight is 30 kg
• The maximum total parcel size is 150cm and the maximum length is 100cm. Above, parcels will be turned down.
• Parcels are not tracked and not delivered against signature

Lettre Suivie

• Economical mailbox delivery solution ideal for small tracked parcels weighing less than 250 gr
• The estimated delivery time is 2-3 days
• The maximum weight is 2 kg
• The maximum parcel thickness is 3cm and maximum total parcel size is 100cm 
• Parcels are tracked

Standard delivery options

Colis Privé

• Standard home-delivery solution. Colis Privé network covers 85% of the French population; the remaining postal codes are automatically switched to Colissimo (Access or Expert, if it requires a signature)
• The estimated delivery time is 1-3 days
• The maximum weight is 30 kg
• The maximum parcel length is 100cm and the maximum total parcel size is 150cm. Above, parcels will be turned down.
• Parcels are tracked
• Delivery against signature is only available with the service Colis Privé Tracked with Signature (additional fees)
• In case of a failed delivery attempt, the customer may reschedule the delivery before 4 p.m. the same day, following the instructions received by SMS or e-mail. After this time, the parcel is automatically re-routed to the nearest pick-up point (Mondial Relay network or Hopps Store) and remains there for 10 days.       
     

Colissimo (Access & Expert)

• Standard home-delivery solution
• The estimated delivery time is 1-4 days
• The maximum weight is 30 kg
• The maximum parcel length is 100cm and maximum total parcel size is 150cm
• Parcels are tracked
• Delivery against signature is only available with the service Expert (additional fees)
• In case of a failed delivery attempt, the parcel is automatically re-routed to the nearest Post Office or partner pickup point and remains there for 7 days   

UPS Standard

• Premium home-delivery solution by road
• A maximum of 20 parcels per shipment is allowed
• The estimated delivery time is 1-3 days
• The maximum weight is 70 kg. For multi-parcel shipments, the sum of the parcels' volumetric weight applies.
• The maximum parcel length is 274cm and maximum length + girth is 400cm 
• Parcels are tracked and delivered against signature

⚠️ Warning! Volumetric weight applies.

Express delivery option

Chronopost 13

• Express home-delivery solution
• Delivery by 1pm on day+1 if fulfilled in the Bigblue Portal before 7.45am
• The maximum weight is 30 kg
• The maximum parcel length is 150cm and maximum length + girth is 300cm 
• Parcels are tracked and delivered against signature
• In case of a failed delivery attempt, the parcel is placed in the nearest pickup point during 10 days (network Relais Pickup)

⚠️ Warning! Volumetric weight applies.
      

Chronopost 18

• Express home-delivery solution
• Delivery by 6pm on day+1 if fulfilled in the Bigblue Portal before 7.45am
• The maximum weight is 30 kg
• The maximum parcel length is 150cm and maximum length + girth is 300cm
• Parcels are tracked and delivered against signature
• In case of a failed delivery attempt, the parcel is automatically re-routed to the nearest pickup point during 10 days (network Relais Pickup)

⚠️ Warning! Volumetric weight applies.   

UPS Express Saver

• Express airfreight home-delivery solution
• A maximum of 20 parcels per shipment is allowed
• The estimated delivery time is 1-2 days
• The maximum weight is 70 kg. For multi-parcel shipments, the sum of the parcels' volumetric weight applies.
• The maximum parcel length is 274cm and maximum length + girth is 400cm 
• Parcels are tracked and delivered against signature

Pick-up delivery options

Mondial Relay

• Standard pickup point delivery solution
• The estimated delivery time is 3-5 days
• The maximum weight is 30 kg
• The maximum parcel length is 120cm and maximum total parcel size is 150cm
• Parcels are tracked and delivered against signature
• In case of a failed delivery attempt, the parcel is automatically re-routed to the nearest pickup point during 10 days (network Relais Pickup)
      

Chronopost Relais

• Express pickup point delivery solution
• Delivery by 6pm on day+1 if fulfilled in the Bigblue Portal before 7.45am
• The maximum weight is 30kg
• The maximum parcel length is 100cm and maximum length + girth is 250cm
• Parcels are tracked and delivered against signature
• The parcel is placed in the nearest pickup point during 10 days

⚠️  Warning! Volumetric weight applies.   

B2B delivery options

Geodis Messagerie

• B2B parcels and pallets standard solution
• The estimated delivery time is 2-4 days
• Maximum weight is 1T
• The maximum pallet length is 4m and the maximum height is 2m
• The maximum quantity allowed is 3 pallets or 4m3 total volume
• Shipments are tracked and delivered against signature   
    

Rapid Metropole

• B2B parcels and pallets express solution for Ile-de-France region only
• Shipments are not tracked
• Shipments are delivered against signature
    

DPD

• B2B parcel standard solution.
• A maximum of 5 parcels per shipment is allowed for EU-FRA-002 and 3 parcels for EU-FRA-003
• The estimated delivery time is 1-3 days
• The maximum weight is 30kg per parcel
• The maximum parcel length is 2m and the maximum girth is 3m
• Shipments are tracked and delivered against signature     

⚠️ Warning! Volumetric weight applies.

II - France Overseas (Outre-Mer)

La Poste zones are defined as follows:

• Zone OM1: Guadeloupe (including St Barthélémy and St Martin), Martinique, Reunion, Guyana, Mayotte and St Pierre and Miquelon.
• Zone OM2: New Caledonia and its dependencies, French Polynesia, Wallis and Futuna Islands, French Southern and Antarctic Lands    
     

Economic delivery option

Colieco Outre Mer

• Economic solution
• The estimated delivery time is 20-30 days
• The maximum weight is 30 kg
• The maximum total parcel size is 150cm
• Parcels are not tracked and not delivered against signature 

Standard delivery option

Colissimo (Access & Expert)

• Standard home-delivery solution
• The estimated delivery time is 5-10 days:
  • Zone OM1: 5-9 days
  • Zone OM2: 7-10 days
• The maximum weight is 30 kg
• The maximum parcel length is 100cm and maximum total parcel size is 150cm
• Parcels are tracked
• Delivery against signature is only available with the service Expert (additional fees)

⚠️  Warning! Volumetric weight applies.    

Express delivery option

DHL Express

• Express shipping solution
• The estimated delivery time is about 2-4 days
• The maximum weight is 30 kg,
• The maximum dimensions are 120x60x50cm and maximum total parcel size is 230cm
• Shipments are tracked and delivered against signature     

  ⚠️  Warning! Volumetric weight applies.    

UPS Express Saver

• Express airfreight home-delivery solution
• A maximum of 20 parcels per shipment is allowed
• The estimated delivery time is 2-4 days
• The maximum weight is 70 kg / For multi-parcel shipments, it’s the total of the parcels volumetric weight that is applied
• The maximum parcel length is 274cm and maximum length + girth is 400cm 
• Parcels are tracked and delivered against signature

⚠️ Warning! Volumetric weight applies.   

III - Europe

Economic delivery option

Delivengo

• Economical home-delivery solution for small packages through global postal networks
• The estimated delivery time is about 2-5 days
• The maximum weight is 2 kg
• The maximum parcel length is 60cm and maximum total parcel size is 90cm
• Parcels are not tracked and not delivered against signature

Standard delivery options

B2C Europe

• Standard home-delivery solution using European postal and private services
• Delivery services used by B2C Europe are: AtPost, DHL Paket, Hermes UK, DPD AMS, Posti Oy, Taxydromiki, GLS, DHL Parcel, CTT Expresso, Zeleris, Poste Italine, SDA, AnPost, DPD and GLS
• This carrier does not service the remote areas listed below ⚠️ 
  • United-Kingdom following the Brexit
  • Spain: Baleares, Canary islands, Ceuta and Melila
  • Portugal: Madeira and Azores
  • Italy: Sardegna, Sicily, Calabria, Livigno and Campione
• The estimated delivery time is 4-9 days:
  • United Kingdom: 3-5 days
  • Germany, Netherlands, Italy, and Luxembourg: 4-6 days
  • Spain and Ireland: 5-7 days
  • Portugal, Austria, Greece, Czech Republic, Denmark, Hungary, Slovakia, Slovenia, Poland: 6-7 days
  • Sweden, Finland, Romania, Estonia, Latvia and Lithuania: 8-9 days
• The maximum parcel weight is 30 kg
• The maximum dimensions are 60x40x40cm
• Parcels are tracked and delivered against signature 
      

Bpost

• Standard home-delivery solution using Belgian Post
• The estimated delivery time is 2-4 days
• The maximum weight is 30 kg
• The maximum parcel length is 150cm and maximum total parcel size is 300cm
• Parcels are tracked and not delivered against signature  
     

Chronopost International

• Standard home-delivery solution using DPD network
• The estimated delivery time is 2-4 days
• The maximum weight is 30 kg
• The maximum parcel length is 150cm and maximum (length + girth) is 300cm 
• Parcels are tracked and delivered against signature

⚠️  Warning! Volumetric weight applies.   
    

Colissimo International

• Home-delivery solution through global postal networks
• The estimated delivery time is 2-8 days depending on the destination country (see Appendix to see which countries belong to each Zone):
  • Zone 1: 3-5 days
  • Zone 2: 3-9 days
  • Zone 3: 4-7 days
  • Zone 4: 4-11 days
• The maximum weight is 30 kg
• The maximum parcel length is 100cm and maximum total parcel size is 150cm 
• Parcels are tracked and delivered against signature

⚠️  Warning! Volumetric weight applies.

UPS Standard

• Premium home-delivery solution by road
• A maximum of 20 parcels per shipment is allowed
• The estimated delivery time is 2-5 days
• The maximum weight is 70 kg / For multi-parcel shipments, it’s the total of the parcels volumetric weight that is applied
• The maximum parcel length is 274cm and maximum length + girth is 400cm 
• Parcels are tracked and delivered against signature

⚠️ Warning! Volumetric weight applies.

Express delivery option

DHL Express

• Express shipping solution
• The estimated delivery time is 1-3 days (1-2 days in Europe)
• The maximum weight is 70 kg
• The maximum dimensions are 120x60x50cm and maximum total parcel size is 230cm
• Parcels are tracked and delivered against signature

⚠️  Warning! Volumetric weight applies.   

UPS Express Saver

• Express airfreight home-delivery solution
• A maximum of 20 parcels per shipment is allowed
• The estimated delivery time is 1-2 days
• The maximum weight is 70 kg / For multi-parcel shipments, it’s the total of the parcels volumetric weight that is applied
• The maximum parcel length is 274cm and maximum length + girth is 400cm 
• Parcels are tracked and delivered against signature

⚠️ Warning! Volumetric weight applies.   

Pick-up delivery option

Mondial Relay

• Pickup point delivery for Belgium, Luxembourg and Spain
• The estimated delivery time is about 3-5 days
• The maximum parcel weight is 30 kg
• The maximum parcel length is 120cm and maximum total parcel size is 150cm
• Parcels are tracked and delivered against signature

B2B delivery option

Geodis Europe

• B2B parcel and pallets standard solution
• The estimated delivery time is about 2-5 days
• Maximum weight is 2,5T
• The maximum pallet length is 4m, width is 2m40 and height is 2m
• The maximum quantity allowed is 3 pallets or 4m3 total volume
• Parcels are tracked and delivered against signature

IV - Rest of World

Delivengo

• Economic home-delivery solution for small packages through global postal networks
• The estimated delivery time is about 4 -10 days depending on the destination country:
  • North America: 4-8 days
  • Asia: 5-8 days
  • Latin America: 4-8 days
  • Africa: 4-10 days
  • Oceania: 5-8 days
• Maximum weight is 2 kg
• The maximum length is 60cm and maximum total parcel size is 90cm 
• Parcels are not tracked and not delivered against signature 

Standard delivery option

Colissimo International

• Home-delivery solution through global postal networks
• The estimated delivery time is about 4-11 days:
  • Zone 4: 4-11 days
  • Zone 5 and 6: 5-11 days
• The maximum weight is 30 kg
• The maximum length is 100cm and maximum total parcel size is 150cm 
• Parcels are tracked and delivered against signature

⚠️  Warning! Volumetric weight applies.  

Express delivery option

DHL Express

• Express shipping solution
• The estimated delivery time is about 2-4 days
• The maximum weight is 70 kg
• The maximum parcel dimensions are 120x60x50cm and the maximum total parcel size is 230cm
• Parcels are tracked and delivered against signature

⚠️  Warning! Volumetric weight applies.     

UPS Express Saver

• Express airfreight home-delivery solution
• A maximum of 20 parcels per shipment is allowed
• The estimated delivery time is 2-5 days
• The maximum weight is 70 kg / For multi-parcel shipments, it’s the total of the parcels volumetric weight that is applied
• The maximum parcel length is 274cm and maximum length + girth is 400cm 
• Parcels are tracked and delivered against signature

⚠️ Warning! Volumetric weight applies.      

V - Appendix: Colissimo International Zones

• Zone 1 - Germany, Belgium, Luxembourg, Netherlands
• Zone 2 - Austria, Spain, Ireland, Italy, Portugal, United Kingdom
• Zone 3 - Denmark, Czech Republic, Estonia, Hungary, Latvia, Lithuania, Poland, Slovakia, Slovenia, Sweden, Switzerland.
• Zone 4 - Croatia, Finland, Greece, Iceland, Maghreb, Malta, Norway, Romania, Turkey, specific Spain and Portugal territories, and other Eastern European countries
• Zone 5 - Australia, Canada, China, South Korea, United States, Hong Kong, India, Israel, Japan, Russia, Singapore, Thailand, Vietnam
• Zone 6 - Africa (excluding the Maghreb), the Americas (excluding the United States and Canada), the Middle East, other Asian countries and Oceania (excluding Australia)