Shipping conditions - from France

This article lists and details all the information you need to know about the carrier services available with Bigblue. The information provided is based on the shipping destination: 
I - Metropolitan France
II - Overseas
III - Europe
IV - Rest of World

          

Here is the list of the carrier available per warehouse. 
☝️Please note that carrier codes can be found in the  Warehouse settings of the app ( LogisticsWarehouse), under  Shipping Zones, at the bottom of the page.

Below a few definitions that we'll use later:

  • The "total parcel size" of a parcel is equal to length+width+height
  • A parcel girth is equal to (width+height) x 2
  • The estimated delivery time starts from the parcel departure (from the warehouse) and is given in Business Days
EU-FRA-002
  • France : 
    • B2C: Chronopost 18, Colissimo, Colis Privé, Mondial Relay, DPD Predict
    • B2B: Chronopost 10, Chronopost 13, DPD classic, UPS standard
  • Overseas : 
    • B2C: Colissimo, UPS saver
    • B2B: UPS saver
  • Europe : 
    • B2C: Chronopost Europe, B2C-Maersk, Mondial Relay, Colissimo International, DPD Classic
    • B2B: Chronopost Europe, DPD Classic, UPS Standard, UPS Saver
  • Rest of World: 
    • B2C: Colissimo International, Delivengo, UPS saver
    • B2B  UPS saver
EU-FRA-003
  • France: 
    • B2C: Chronopost 18, Colissimo, Colis Privé, Mondial Relay, DPD Predict, Lettre suivie
    • B2B: Chronopost 10, Chronopost 13, DPD classic, UPS standard, KN Road
  • Overseas France: 
    • B2C: Colissimo, Lettre suivie,  UPS Saver
    • B2B: UPS Saver
  • Europe: 
    • B2C: Chronopost Europe, B2C-Maersk, Mondial Relay, Colissimo International, DPD Classic, Delivengo
    • B2B: Chronopost Europe, DPD Classic, UPS Standard and UPS Saver, KN Road (Pallets)
  • Rest of World: 
    • B2C: Colissimo International, UPS Saver, Delivengo
    • B2B: UPS Saver

EU-FRA-004

  • France: 
    • B2C: Chronopost 18, Colissimo, Colis Privé, Mondial Relay, DPD Predict, Lettre suivie
    • B2B: Chronopost 10, Chronopost 13, DPD classic, UPS standard, KN Road (Pallets)
  • Overseas France: 
    • B2C: Colissimo, Lettre suivie,  UPS Saver
    • B2B: UPS saver
  • Europe: 
    • B2C: Chronopost Europe, B2C-Maersk, Mondial Relay, Colissimo International, DPD Classic, Delivengo
    • B2B: Chronopost Europe, DPD Classic, UPS Standard and UPS Saver, KN Road
  • Rest of World: 
    • B2C: Colissimo International, UPS Saver, Delivengo
    • B2B: UPS saver

EU-FRA-005

  • France: 
    • B2C: Chronopost 18, Colissimo, Colis Privé, Mondial Relay, DPD Predict
    • B2B: Chronopost 10, Chronopost 13, DPD classic, UPS standard
  • Overseas France: 
    • B2C: Colissimo, Lettre suivie,  UPS Saver
    • B2B: UPS saver
  • Europe: 
    • B2C: Chronopost Europe, B2C-Maersk, Mondial Relay, Colissimo International, DPD Classic
    • B2B: Chronopost Europe, DPD Classic, UPS Standard UPS Saver, KN Road
  • Rest of World: 
    • B2C: Colissimo International, UPS Saver, Delivengo
    • B2B: UPS saver

   

I - Metropolitan France

Economic delivery option

Lettre Suivie

  • Economical mailbox delivery solution ideal for small tracked parcels weighing less than 250 gr
  • The estimated delivery time is 2-3 days
  • The maximum weight is 2 kg
  • The maximum parcel thickness is 3cm and maximum total parcel size is 100cm 
  • Parcels are tracked

      

Standard delivery options

Colis Privé

  • Standard home-delivery solution. Colis Privé network covers 80% of the French population; the remaining postal codes are automatically switched to Colissimo (Access or Expert, if it requires a signature)
  • The estimated delivery time is 1-3 days
  • The maximum weight is 30 kg
  • The maximum parcel length is 100cm and the maximum total parcel size is 150cm. Above, parcels will be turned down.
  • Parcels are tracked
  • Delivery against signature is only available with the service Colis Privé Tracked with Signature (additional fees)
  • In case of a failed delivery attempt, the customer may reschedule the delivery before 4 p.m. the same day, following the instructions received by SMS or e-mail. After this time, the parcel is automatically re-routed to the nearest pick-up point (Mondial Relay network or Hopps Store) and remains there for 10 days.       
       

Colissimo (Access & Expert)

  • Standard home-delivery solution
  • The estimated delivery time is 1-4 days
  • The maximum weight is 30 kg
  • The maximum parcel length is 100cm and maximum total parcel size is 150cm
  • Parcels are tracked
  • Delivery against signature is only available with the service Expert (additional fees)
  • In case of a failed delivery attempt, the parcel is automatically re-routed to the nearest Post Office or partner pickup point and remains there for 7 days   

UPS Standard

  • Premium home-delivery solution by road
  • A maximum of 30 parcels per shipment is allowed
  • The estimated delivery time is 1-3 days
  • The maximum weight is 70 kg. For multi-parcel shipments, the sum of the parcels' volumetric weight applies.
  • The maximum parcel length is 274cm and maximum length + girth is 400cm 
  • Parcels are tracked and delivered against signature
  • In case of a failed delivery attempt, the parcel is automatically re-routed to the nearest pickup point 

⚠️ Warning! Volumetric weight is applied.

DPD Predict

  • Standard home-delivery solution by road
  • The estimated delivery time is max 2 days
  • The maximum weight is 30 kg per parcel
  • The maximum parcel length is 200cm and maximum length of 300cm
  • Parcels are tracked 
  • In case of a failed delivery attempt, a message is left in the post-box to re-schedule the delivery or ask a deposit at a pickup point 
  

Express delivery option     

Chronopost 18

  • Express home-delivery solution
  • Delivery by 6pm on day+1 if fulfilled in the Bigblue Portal before 1pm
  • The maximum weight is 30 kg
  • The maximum parcel length is 150cm and maximum length + girth is 300cm
  • Parcels are tracked and delivered against signature
  • In case of a failed delivery attempt, a second delivery is made. If the second delivery fail, the parcel is automatically re-routed to the nearest Post office during 14 days or 7 days in a pick up point 

⚠️ Warning! Volumetric weight is applied if volumetric weight is more than twice above the real weight.

UPS Express Saver

  • Express airfreight home-delivery solution
  • A maximum of 30 parcels per shipment is allowed
  • The estimated delivery time is 1-2 days
  • The maximum weight is 70 kg. For multi-parcel shipments, the sum of the parcels' volumetric weight is applied.
  • The maximum parcel length is 274cm and maximum length + girth is 400cm 
  • Parcels are tracked 

⚠️ Warning! Volumetric weight is applied.   

Pick-up delivery options

Mondial Relay

  • Standard pickup point delivery solution
  • The estimated delivery time is 3-5 days
  • The maximum weight is 30 kg
  • The maximum parcel length is 120cm and maximum total parcel size is 150cm
  • Parcels are tracked and delivered against signature
  • In case of a failed delivery attempt, the parcel is automatically re-routed to the sender

    

B2B delivery options

Chronopost 13

  • Express delivery solution
  • Delivery by 1pm on day+1 if fulfilled in the Bigblue Portal before 1pm
  • The maximum weight is 30 kg
  • The maximum parcel length is 150cm and maximum length + girth is 300cm
  • Parcels are tracked and delivered against signature
  • In case of a failed delivery attempt, a second delivery is made. If the second delivery fail, the parcel is re-routed in a Chronopost office and instructions are expected. The parcel is then sent back to the sender.

⚠️ Warning! Volumetric weight is applied if volumetric weight is more than twice above the real weight.

Chronopost 10

  • Express delivery solution
  • Delivery by 10pm on day+1 if fulfilled in the Bigblue Portal before 1pm
  • The maximum weight is 30 kg
  • The maximum parcel length is 150cm and maximum length + girth is 300cm
  • Parcels are tracked and delivered against signature
  • In case of a failed delivery attempt, a second delivery is made. If the second delivery fail, the parcel is re-routed in a Chronopost office and instructions are expected. The parcel is then sent back to the sender.

⚠️ Warning! Volumetric weight is applied if volumetric weight is more than twice above the real weight.

Geodis Messagerie

  • B2B parcels and pallets standard solution
  • The estimated delivery time is 2-4 days
  • Maximum weight is 1T
  • The maximum pallet length is 4m and the maximum height is 2m
  • The maximum quantity allowed is 3 pallets or 4m3 total volume
  • Shipments are tracked and delivered against signature   
      

Rapid Metropole

  • B2B parcels and pallets express solution for Ile-de-France region only
  • Shipments are not tracked
  • Shipments are delivered against signature
      

DPD

  • B2B parcel standard solution
  • A maximum of 3 parcels per shipment is allowed 
  • The estimated delivery time is 2 days
  • The maximum weight is 30kg per parcel
  • The maximum parcel length is 2m and the maximum girth is 3m
  • Shipments are tracked and delivered against signature     
  • In case of a failed delivery attempt, a delivery notice is left in the letterbox or an email/sms notification is sent allowing the recipient to reschedule a delivery or to ask for the package to be dropped off at a relay point

KN Road Messagerie

  • B2B parcel standard solution
  • Possibility to set up appointment with the recipient (Galeries Lafayettes, Printemps, logistic hubs)
  • The estimated delivery time is 2-3 days
  • Maximum 3 pallets 
  • Maximum weight of 3 tons
  • Shipments are delivered against signature     

KN Road Fret

  • B2B parcel standard solution
  • Delivery on a specific date and time slot
  • Maximum weight of 3 tons
  • Shipments are delivered against signature     

II - France Overseas (Outre-Mer)

La Poste zones are defined as follows:

  • Zone OM1: Guadeloupe (including St Barthélémy and St Martin), Martinique, Reunion, Guyana, Mayotte and St Pierre and Miquelon.
  • Zone OM2: New Caledonia and its dependencies, French Polynesia, Wallis and Futuna Islands, French Southern and Antarctic Lands   

   

Standard delivery option

Colissimo (Access & Expert)

  • Standard home-delivery solution
  • The estimated delivery time is 5-10 days:
    • Zone OM1: 5-9 days
    • Zone OM2: 7-10 days
  • The maximum weight is 30 kg
  • The maximum parcel length is 100cm and maximum total parcel size is 150cm
  • Parcels are tracked
  • Delivery against signature is only available with the service Expert (additional fees)

⚠️  Warning! Volumetric weight is applied.    

  

Express delivery option

UPS Express Saver

  • Express air shipping solution
  • A maximum of 30 parcels per shipment is allowed
  • The estimated delivery time is about 2-4 days
  • The maximum weight is 70 kg,
  • The maximum parcel length is 274cm and the maximum girth is 400cm
  • Shipments are tracked   

  ⚠️  Warning! Volumetric weight applies for multi-parcels shipments   

B2B delivery options

UPS Express Saver

  • Express air shipping solution
  • A maximum of 30 parcels per shipment is allowed
  • The estimated delivery time is about 2-4 days
  • The maximum weight is 70 kg,
  • The maximum parcel length is 274cm and the maximum girth is 400cm
  • Shipments are tracked   

  ⚠️  Warning! Volumetric weight applies for multi-parcels shipments   

    

III - Europe

Economic delivery option

Delivengo

  • Economical home-delivery solution for small packages through global postal networks
  • The estimated delivery time is about 2-5 days
  • The maximum weight is 2 kg
  • The maximum parcel length is 60cm and maximum total parcel size is 90cm
  • Parcels are not tracked and not delivered against signature

 

Standard delivery options

B2C Europe

  • Standard home-delivery solution using European postal and private services
  • Delivery services used by B2C Europe are: AtPost, DHL Paket, Hermes UK, DPD AMS, Posti Oy, Taxydromiki, GLS, DHL Parcel, CTT Expresso, Zeleris, Poste Italine, SDA, AnPost, DPD and GLS
  • This carrier does not service the remote areas listed below ⚠️ 
    • United-Kingdom following the Brexit
    • Spain: Baleares, Canary islands, Ceuta and Melila
    • Portugal: Madeira and Azores
    • Italy: Sardegna, Sicily, Calabria, Livigno and Campione
  • The estimated delivery time is 4-9 days:
    • Germany, Netherlands, Italy, and Luxembourg: 4-6 days
    • Spain and Ireland: 5-7 days
    • Portugal, Austria, Greece, Czech Republic, Denmark, Hungary, Slovakia, Slovenia, Poland: 6-7 days
    • Sweden, Finland, Romania, Estonia, Latvia and Lithuania: 8-9 days
  • The maximum parcel weight is 30 kg
  • The maximum dimensions are 60x40x40cm
  • Parcels are tracked and delivered against signature 
        

DPD

  • Standard home-delivery solution using Belgian Post
  • The estimated delivery time is 2-6 days
  • The maximum weight is 30 kg
  • The maximum parcel length is 175cm and maximum total parcel size is 300cm
  • Parcels are tracked and not delivered against signature  
       

Chronopost Europe Classic

  • Standard home-delivery solution using DPD network
  • The estimated delivery time is 2-4 days
  • The maximum weight is 30 kg
  • The maximum parcel length is 150cm and maximum (length + girth) is 300cm 
  • Parcels are tracked and delivered against signature
  • In case of failed delivery attempt, depending on the cournty of delivery, a second delivery attempt is achievd the day after. 
    • 2 delivery attempts for: Bulgaria, Switzerland, Czech Republic, Estonia, Croatia, Hungary, Ireland, Italy, Latvia, Lithuania, Poland, Portugal, Romania, Slovenia, Slovakia
    • 1 delivery attempt for: Austria, Belgium, Germany, Denmark, Spain, Finland, Luxembourg, Netherlands, Sweden 

⚠️  Warning! Volumetric weight applies.   
    

Colissimo International

  • Home-delivery solution through global postal networks
  • The estimated delivery time is 2-8 days depending on the destination country (see Appendix to see which countries belong to each Zone):
    • Zone 1: 3-5 days
    • Zone 2: 3-9 days
    • Zone 3: 4-7 days
    • Zone 4: 4-11 days
  • The maximum weight is 30 kg
  • The maximum parcel length is 100cm and maximum total parcel size is 150cm 
  • Parcels are tracked and delivered against signature

⚠️  Warning! Volumetric weight applies. It does not apply to the following destinations: Austria, Belgium, Czech Republic, Denmark, Estonia, Germany, Hungary, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom.

       

UPS Standard

  • Premium home-delivery solution by road
  • A maximum of 20 parcels per shipment is allowed
  • The estimated delivery time is 2-5 days
  • The maximum weight is 70 kg / For multi-parcel shipments, it’s the total of the parcels volumetric weight that is applied
  • The maximum parcel length is 274cm and maximum length + girth is 400cm 
  • Parcels are tracked and delivered against signature

⚠️ Warning! Volumetric weight applies.

      

Express delivery option

UPS Express Saver

  • Express airfreight home-delivery solution
  • A maximum of 30 parcels per shipment is allowed
  • The estimated delivery time is 1-2 days
  • The maximum weight is 70 kg / For multi-parcel shipments, it’s the total of the parcels volumetric weight that is applied
  • The maximum parcel length is 274cm and maximum length + girth is 400cm 
  • Parcels are tracked 

⚠️ Warning! Volumetric weight applies.       

    

Pick-up delivery option

Mondial Relay

  • Pickup point delivery for Belgium, Luxembourg and Spain
  • The estimated delivery time is about 3-5 days
  • The maximum parcel weight is 30 kg
  • The maximum parcel length is 120cm and maximum total parcel size is 150cm
  • Parcels are tracked and delivered against signature

 

B2B delivery option

Geodis Europe

  • B2B parcel and pallets standard solution
  • The estimated delivery time is about 2-5 days
  • Maximum weight is 2,5T
  • The maximum pallet length is 4m, width is 2m40 and height is 2m
  • The maximum quantity allowed is 3 pallets or 4m3 total volume
  • Parcels are tracked and delivered against signature

DPD Europe

  • B2B parcel and pallets standard solution
  • The estimated delivery time is about 2-6 days
  • The maximum quantity allowed is 3 parcels
  • Maximum weight is 30kg
  • The maximum parcel length is 175cm + girth 300cm

UPS Express Saver

  • Express air delivery solution
  • A maximum of 30 parcels per shipment is allowed 
  • The estimated delivery time is 2-5 days
  • The maximum weight is 70kg. For multi-parcel shipment, the weight considered is the volumetric weight
  • The maximum parcel length is 274cm and the maximum girth is 400cm
  • Shipments are tracked and delivered against signature     

⚠️ Warning! Volumetric weight applies.   

KN Road Messagerie

  • B2B pallets standard solution
  • The estimated delivery time is 3-10 days depending on the country of delivery
  • Maximum 3 pallets 
  • Maximum weight of 3 tons
  • Shipments are delivered against signature     

KN Road Fret

  • B2B pallets standard solution
  • The estimated delivery time is 3-10 days depending on the country of delivery
  • Maximum weight of 3 tons
  • Shipments are delivered against signature     

IV - Rest of World

Delivengo

  • Economic home-delivery solution for small packages through global postal networks
  • The estimated delivery time is about 4 -10 days depending on the destination country:
    • North America: 4-8 days
    • Asia: 5-8 days
    • Latin America: 4-8 days
    • Africa: 4-10 days
    • Oceania: 5-8 days
  • Maximum weight is 2 kg
  • The maximum length is 60cm and maximum total parcel size is 90cm 
  • Parcels are not tracked and not delivered against signature 

   

Standard delivery option

Colissimo International

  • Home-delivery solution through global postal networks
  • The estimated delivery time is about 4-11 days:
    • Zone 4: 4-11 days
    • Zone 5 and 6: 5-11 days
  • The maximum weight is 30 kg
  • The maximum length is 100cm and maximum total parcel size is 150cm 
  • Parcels are tracked and delivered against signature

⚠️  Warning! Volumetric weight applies.  

   

Express delivery option

UPS Express Saver

  • Express airfreight home-delivery solution
  • A maximum of 20 parcels per shipment is allowed
  • The estimated delivery time is 2-5 days
  • The maximum weight is 70 kg / For multi-parcel shipments, it’s the total of the parcels volumetric weight that is applied
  • The maximum parcel length is 274cm and maximum length + girth is 400cm 
  • Parcels are tracked and delivered against signature

⚠️ Warning! Volumetric weight applies.      

    

    

V - Appendix: Colissimo International Zones

  • Zone 1 - Germany, Belgium, Luxembourg, Netherlands
  • Zone 2 - Austria, Spain, Ireland, Italy, Portugal, United Kingdom
  • Zone 3 - Denmark, Czech Republic, Estonia, Hungary, Latvia, Lithuania, Poland, Slovakia, Slovenia, Sweden, Switzerland.
  • Zone 4 - Croatia, Finland, Greece, Iceland, Maghreb, Malta, Norway, Romania, Turkey, specific Spain and Portugal territories, and other Eastern European countries
  • Zone 5 - Australia, Canada, China, South Korea, United States, Hong Kong, India, Israel, Japan, Russia, Singapore, Thailand, Vietnam
  • Zone 6 - Africa (excluding the Maghreb), the Americas (excluding the United States and Canada), the Middle East, other Asian countries and Oceania (excluding Australia)
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