Shipping conditions
This article lists and details all the information you need to know about the carrier services available with Bigblue. The information provided is based on the shipping destination:
I - Metropolitan France
II - Overseas
III - Europe
IV - Rest of World
☝️Please note that carrier codes can be found in the Warehouse settings of the app ( Logistics> Warehouse), under Shipping Zones, at the bottom of the page.
- France: Chronopost 13, Chronopost 18, Chronopost 18 Relais, Colissimo, Colis Privé, Mondial Relay, Geodis, DPD, Rapid Metropole and UPS standard
- Overseas France: Colissimo, DHL Express, and UPS saver
- Europe: Bpost, Chronopost Europe, B2C Europe, Mondial Relay, Colissimo International, DHL Express, Delivengo, UPS saver and Geodis
- Rest of World: Colissimo International, DHL Express, Delivengo and UPS saver
- France: Chronopost 18, Lettre Suivie, Colissimo, Colis Privé, Mondial Relay, Geodis, DPD and UPS standard
- Overseas France: Colissimo, Lettre Suivie and UPS saver
- Europe: Chronopost Europe, B2C Europe, Mondial Relay, Colissimo International, Delivengo and UPS saver
- Rest of World: Colissimo International, Delivengo, and UPS saver
EU-FRA-004
- France: Chronopost 18, Colissimo, Colis Privé, Mondial Relay
- Overseas France: Colissimo and UPS saver
- Europe: Chronopost Europe, B2C Europe, Mondial Relay, Colissimo International and UPS saver
- Rest of World: Colissimo International, UPS saver
Let's start with a few definitions that we'll use later:
- The "total parcel size" of a parcel is equal to
length+width+height
- A parcel girth is equal to
(width+height) x 2
- The estimated delivery time starts from the parcel departure (from the warehouse) and is given in Business Days
I - Metropolitan France
Economic delivery option
Colieco
- Economic home-delivery solution
- The estimated delivery time is 3-10 days
- The maximum weight is 30 kg
- The maximum total parcel size is 150cm and the maximum length is 100cm. Above, parcels will be turned down.
- Parcels are not tracked and not delivered against signature
Lettre Suivie
- Economical mailbox delivery solution ideal for small tracked parcels weighing less than 250 gr
- The estimated delivery time is 2-3 days
- The maximum weight is 2 kg
- The maximum parcel thickness is 3cm and maximum total parcel size is 100cm
- Parcels are tracked
Standard delivery options
Colis Privé
- Standard home-delivery solution. Colis Privé network covers 85% of the French population; the remaining postal codes are automatically switched to Colissimo (Access or Expert, if it requires a signature)
- The estimated delivery time is 1-3 days
- The maximum weight is 30 kg
- The maximum parcel length is 100cm and the maximum total parcel size is 150cm. Above, parcels will be turned down.
- Parcels are tracked
- Delivery against signature is only available with the service Colis Privé Tracked with Signature (additional fees)
- In case of a failed delivery attempt, the customer may reschedule the delivery before 4 p.m. the same day, following the instructions received by SMS or e-mail. After this time, the parcel is automatically re-routed to the nearest pick-up point (Mondial Relay network or Hopps Store) and remains there for 10 days.
Colissimo (Access & Expert)
- Standard home-delivery solution
- The estimated delivery time is 1-4 days
- The maximum weight is 30 kg
- The maximum parcel length is 100cm and maximum total parcel size is 150cm
- Parcels are tracked
- Delivery against signature is only available with the service Expert (additional fees)
- In case of a failed delivery attempt, the parcel is automatically re-routed to the nearest Post Office or partner pickup point and remains there for 7 days
UPS Standard
- Premium home-delivery solution by road
- A maximum of 20 parcels per shipment is allowed
- The estimated delivery time is 1-3 days
- The maximum weight is 70 kg. For multi-parcel shipments, the sum of the parcels' volumetric weight applies.
- The maximum parcel length is 274cm and maximum length + girth is 400cm
- Parcels are tracked and delivered against signature
⚠️ Warning! Volumetric weight applies.
Express delivery option
Chronopost 13
- Express home-delivery solution
- Delivery by 1pm on day+1 if fulfilled in the Bigblue Portal before 1pm
- The maximum weight is 30 kg
- The maximum parcel length is 150cm and maximum length + girth is 300cm
- Parcels are tracked and delivered against signature
- In case of a failed delivery attempt, the parcel is placed in the nearest pickup point during 10 days (network Relais Pickup)
⚠️ Warning! Volumetric weight applies.
Chronopost 18
- Express home-delivery solution
- Delivery by 6pm on day+1 if fulfilled in the Bigblue Portal before 1pm
- The maximum weight is 30 kg
- The maximum parcel length is 150cm and maximum length + girth is 300cm
- Parcels are tracked and delivered against signature
- In case of a failed delivery attempt, the parcel is automatically re-routed to the nearest pickup point during 10 days (network Relais Pickup)
⚠️ Warning! Volumetric weight applies.
UPS Express Saver
- Express airfreight home-delivery solution
- A maximum of 20 parcels per shipment is allowed
- The estimated delivery time is 1-2 days
- The maximum weight is 70 kg. For multi-parcel shipments, the sum of the parcels' volumetric weight applies.
- The maximum parcel length is 274cm and maximum length + girth is 400cm
- Parcels are tracked and delivered against signature
Pick-up delivery options
Mondial Relay
- Standard pickup point delivery solution
- The estimated delivery time is 3-5 days
- The maximum weight is 30 kg
- The maximum parcel length is 120cm and maximum total parcel size is 150cm
- Parcels are tracked and delivered against signature
- In case of a failed delivery attempt, the parcel is automatically re-routed to the nearest pickup point during 10 days (network Relais Pickup)
B2B delivery options
Geodis Messagerie
- B2B parcels and pallets standard solution
- The estimated delivery time is 2-4 days
- Maximum weight is 1T
- The maximum pallet length is 4m and the maximum height is 2m
- The maximum quantity allowed is 3 pallets or 4m3 total volume
- Shipments are tracked and delivered against signature
Rapid Metropole
- B2B parcels and pallets express solution for Ile-de-France region only
- Shipments are not tracked
- Shipments are delivered against signature
DPD
- B2B parcel standard solution.
- A maximum of 5 parcels per shipment is allowed for EU-FRA-002 and 3 parcels for EU-FRA-003
- The estimated delivery time is 1-3 days
- The maximum weight is 30kg per parcel
- The maximum parcel length is 2m and the maximum girth is 3m
- Shipments are tracked and delivered against signature
⚠️ Warning! Volumetric weight applies.
II - France Overseas (Outre-Mer)
La Poste zones are defined as follows:
- Zone OM1: Guadeloupe (including St Barthélémy and St Martin), Martinique, Reunion, Guyana, Mayotte and St Pierre and Miquelon.
- Zone OM2: New Caledonia and its dependencies, French Polynesia, Wallis and Futuna Islands, French Southern and Antarctic Lands
Economic delivery option
Colieco Outre Mer
- Economic solution
- The estimated delivery time is 20-30 days
- The maximum weight is 30 kg
- The maximum total parcel size is 150cm
- Parcels are not tracked and not delivered against signature
Standard delivery option
Colissimo (Access & Expert)
- Standard home-delivery solution
- The estimated delivery time is 5-10 days:
- Zone OM1: 5-9 days
- Zone OM2: 7-10 days
- The maximum weight is 30 kg
- The maximum parcel length is 100cm and maximum total parcel size is 150cm
- Parcels are tracked
- Delivery against signature is only available with the service Expert (additional fees)
⚠️ Warning! Volumetric weight applies.
Express delivery option
DHL Express
- Express shipping solution
- The estimated delivery time is about 2-4 days
- The maximum weight is 30 kg,
- The maximum dimensions are 120x60x50cm and maximum total parcel size is 230cm
- Shipments are tracked and delivered against signature
⚠️ Warning! Volumetric weight applies.
UPS Express Saver
- Express airfreight home-delivery solution
- A maximum of 20 parcels per shipment is allowed
- The estimated delivery time is 2-4 days
- The maximum weight is 70 kg / For multi-parcel shipments, it’s the total of the parcels volumetric weight that is applied
- The maximum parcel length is 274cm and maximum length + girth is 400cm
- Parcels are tracked and delivered against signature
⚠️ Warning! Volumetric weight applies.
III - Europe
Economic delivery option
Delivengo
- Economical home-delivery solution for small packages through global postal networks
- The estimated delivery time is about 2-5 days
- The maximum weight is 2 kg
- The maximum parcel length is 60cm and maximum total parcel size is 90cm
- Parcels are not tracked and not delivered against signature
Standard delivery options
B2C Europe
- Standard home-delivery solution using European postal and private services
- Delivery services used by B2C Europe are: AtPost, DHL Paket, Hermes UK, DPD AMS, Posti Oy, Taxydromiki, GLS, DHL Parcel, CTT Expresso, Zeleris, Poste Italine, SDA, AnPost, DPD and GLS
- This carrier does not service the remote areas listed below ⚠️
- United-Kingdom following the Brexit
- Spain: Baleares, Canary islands, Ceuta and Melila
- Portugal: Madeira and Azores
- Italy: Sardegna, Sicily, Calabria, Livigno and Campione
- The estimated delivery time is 4-9 days:
- United Kingdom: 3-5 days
- Germany, Netherlands, Italy, and Luxembourg: 4-6 days
- Spain and Ireland: 5-7 days
- Portugal, Austria, Greece, Czech Republic, Denmark, Hungary, Slovakia, Slovenia, Poland: 6-7 days
- Sweden, Finland, Romania, Estonia, Latvia and Lithuania: 8-9 days
- The maximum parcel weight is 30 kg
- The maximum dimensions are 60x40x40cm
- Parcels are tracked and delivered against signature
Bpost
- Standard home-delivery solution using Belgian Post
- The estimated delivery time is 2-4 days
- The maximum weight is 30 kg
- The maximum parcel length is 150cm and maximum total parcel size is 300cm
- Parcels are tracked and not delivered against signature
Chronopost International
- Standard home-delivery solution using DPD network
- The estimated delivery time is 2-4 days
- The maximum weight is 30 kg
- The maximum parcel length is 150cm and maximum (length + girth) is 300cm
- Parcels are tracked and delivered against signature
⚠️ Warning! Volumetric weight applies.
Colissimo International
- Home-delivery solution through global postal networks
- The estimated delivery time is 2-8 days depending on the destination country (see Appendix to see which countries belong to each Zone):
- Zone 1: 3-5 days
- Zone 2: 3-9 days
- Zone 3: 4-7 days
- Zone 4: 4-11 days
- The maximum weight is 30 kg
- The maximum parcel length is 100cm and maximum total parcel size is 150cm
- Parcels are tracked and delivered against signature
⚠️ Warning! Volumetric weight applies.
UPS Standard
- Premium home-delivery solution by road
- A maximum of 20 parcels per shipment is allowed
- The estimated delivery time is 2-5 days
- The maximum weight is 70 kg / For multi-parcel shipments, it’s the total of the parcels volumetric weight that is applied
- The maximum parcel length is 274cm and maximum length + girth is 400cm
- Parcels are tracked and delivered against signature
⚠️ Warning! Volumetric weight applies.
Express delivery option
DHL Express
- Express shipping solution
- The estimated delivery time is 1-3 days (1-2 days in Europe)
- The maximum weight is 70 kg
- The maximum dimensions are 120x60x50cm and maximum total parcel size is 230cm
- Parcels are tracked and delivered against signature
⚠️ Warning! Volumetric weight applies.
UPS Express Saver
- Express airfreight home-delivery solution
- A maximum of 20 parcels per shipment is allowed
- The estimated delivery time is 1-2 days
- The maximum weight is 70 kg / For multi-parcel shipments, it’s the total of the parcels volumetric weight that is applied
- The maximum parcel length is 274cm and maximum length + girth is 400cm
- Parcels are tracked and delivered against signature
⚠️ Warning! Volumetric weight applies.
Pick-up delivery option
Mondial Relay
- Pickup point delivery for Belgium, Luxembourg and Spain
- The estimated delivery time is about 3-5 days
- The maximum parcel weight is 30 kg
- The maximum parcel length is 120cm and maximum total parcel size is 150cm
- Parcels are tracked and delivered against signature
B2B delivery option
Geodis Europe
- B2B parcel and pallets standard solution
- The estimated delivery time is about 2-5 days
- Maximum weight is 2,5T
- The maximum pallet length is 4m, width is 2m40 and height is 2m
- The maximum quantity allowed is 3 pallets or 4m3 total volume
- Parcels are tracked and delivered against signature
IV - Rest of World
Delivengo
- Economic home-delivery solution for small packages through global postal networks
- The estimated delivery time is about 4 -10 days depending on the destination country:
- North America: 4-8 days
- Asia: 5-8 days
- Latin America: 4-8 days
- Africa: 4-10 days
- Oceania: 5-8 days
- Maximum weight is 2 kg
- The maximum length is 60cm and maximum total parcel size is 90cm
- Parcels are not tracked and not delivered against signature
Standard delivery option
Colissimo International
- Home-delivery solution through global postal networks
- The estimated delivery time is about 4-11 days:
- Zone 4: 4-11 days
- Zone 5 and 6: 5-11 days
- The maximum weight is 30 kg
- The maximum length is 100cm and maximum total parcel size is 150cm
- Parcels are tracked and delivered against signature
⚠️ Warning! Volumetric weight applies.
Express delivery option
DHL Express
- Express shipping solution
- The estimated delivery time is about 2-4 days
- The maximum weight is 70 kg
- The maximum parcel dimensions are 120x60x50cm and the maximum total parcel size is 230cm
- Parcels are tracked and delivered against signature
⚠️ Warning! Volumetric weight applies.
UPS Express Saver
- Express airfreight home-delivery solution
- A maximum of 20 parcels per shipment is allowed
- The estimated delivery time is 2-5 days
- The maximum weight is 70 kg / For multi-parcel shipments, it’s the total of the parcels volumetric weight that is applied
- The maximum parcel length is 274cm and maximum length + girth is 400cm
- Parcels are tracked and delivered against signature
⚠️ Warning! Volumetric weight applies.
V - Appendix: Colissimo International Zones
- Zone 1 - Germany, Belgium, Luxembourg, Netherlands
- Zone 2 - Austria, Spain, Ireland, Italy, Portugal, United Kingdom
- Zone 3 - Denmark, Czech Republic, Estonia, Hungary, Latvia, Lithuania, Poland, Slovakia, Slovenia, Sweden, Switzerland.
- Zone 4 - Croatia, Finland, Greece, Iceland, Maghreb, Malta, Norway, Romania, Turkey, specific Spain and Portugal territories, and other Eastern European countries
- Zone 5 - Australia, Canada, China, South Korea, United States, Hong Kong, India, Israel, Japan, Russia, Singapore, Thailand, Vietnam
- Zone 6 - Africa (excluding the Maghreb), the Americas (excluding the United States and Canada), the Middle East, other Asian countries and Oceania (excluding Australia)