Shipping conditions - from France

This article lists and details all the information you need to know about the carrier services available with Bigblue. The information provided is based on the shipping destination: 

I - Metropolitan France

II - Overseas

III - Europe

IV - Rest of World

• France : 
  • B2C: Chronopost 18, Colissimo, Colis Privé, Mondial Relay, DPD Predict
  • B2B: Chronopost 10, Chronopost 13, DPD classic, UPS standard
• Overseas : 
  • B2C: Colissimo, UPS saver
  • B2B: UPS saver
• Europe : 
  • B2C: Chronopost Europe, B2C-Maersk, Mondial Relay, Colissimo International, DPD Classic
  • B2B: Chronopost Europe, DPD Classic, UPS Standard, UPS Saver
• Rest of World: 
  • B2C: Colissimo International, Delivengo, UPS saver
  • B2B  UPS saver

• France: 
  • B2C: Chronopost 18, Colissimo, Colis Privé, Mondial Relay, DPD Predict, Lettre suivie
  • B2B: Chronopost 10, Chronopost 13, DPD classic, UPS standard, KN Road
• Overseas France: 
  • B2C: Colissimo, Lettre suivie,  UPS Saver
  • B2B: UPS Saver
• Europe: 
  • B2C: Chronopost Europe, B2C-Maersk, Mondial Relay, Colissimo International, DPD Classic, Delivengo
  • B2B: Chronopost Europe, DPD Classic, UPS Standard and UPS Saver, KN Road (Pallets)
• Rest of World: 
  • B2C: Colissimo International, UPS Saver, Delivengo
  • B2B: UPS Saver

EU-FRA-004

• France: 
  • B2C: Chronopost 18, Colissimo, Colis Privé, Mondial Relay, DPD Predict, Lettre suivie
  • B2B: Chronopost 10, Chronopost 13, DPD classic, UPS standard, KN Road (Pallets)
• Overseas France: 
  • B2C: Colissimo, Lettre suivie,  UPS Saver
  • B2B: UPS saver
• Europe: 
  • B2C: Chronopost Europe, B2C-Maersk, Mondial Relay, Colissimo International, DPD Classic, Delivengo
  • B2B: Chronopost Europe, DPD Classic, UPS Standard and UPS Saver, KN Road
• Rest of World: 
  • B2C: Colissimo International, UPS Saver, Delivengo
  • B2B: UPS saver

EU-FRA-005

• France: 
  • B2C: Chronopost 18, Colissimo, Colis Privé, Mondial Relay, DPD Predict
  • B2B: Chronopost 10, Chronopost 13, DPD classic, UPS standard
• Overseas France: 
  • B2C: Colissimo, Lettre suivie,  UPS Saver
  • B2B: UPS saver
• Europe: 
  • B2C: Chronopost Europe, B2C-Maersk, Mondial Relay, Colissimo International, DPD Classic
  • B2B: Chronopost Europe, DPD Classic, UPS Standard UPS Saver, KN Road
• Rest of World: 
  • B2C: Colissimo International, UPS Saver, Delivengo
  • B2B: UPS saver

I - Metropolitan France

Economic delivery option

Lettre Suivie

• Economical mailbox delivery solution ideal for small tracked parcels weighing less than 250 gr
• The estimated delivery time is 2-3 days
• The maximum weight is 2 kg
• The maximum parcel thickness is 3cm and maximum total parcel size is 100cm 
• Parcels are tracked

Standard delivery options

Colis Privé

• Standard home-delivery solution. Colis Privé network covers 80% of the French population; the remaining postal codes are automatically switched to Colissimo (Access or Expert, if it requires a signature)
• The estimated delivery time is 1-3 days
• The maximum weight is 30 kg
• The maximum parcel length is 100cm and the maximum total parcel size is 150cm. Above, parcels will be turned down.
• Parcels are tracked
• Delivery against signature is only available with the service Colis Privé Tracked with Signature (additional fees)
• In case of a failed delivery attempt, the customer may reschedule the delivery before 4 p.m. the same day, following the instructions received by SMS or e-mail. After this time, the parcel is automatically re-routed to the nearest pick-up point (Mondial Relay network or Hopps Store) and remains there for 10 days.       
     

Colissimo (Access & Expert)

• Standard home-delivery solution
• The estimated delivery time is 1-4 days
• The maximum weight is 30 kg
• The maximum parcel length is 100cm and maximum total parcel size is 150cm
• Parcels are tracked
• Delivery against signature is only available with the service Expert (additional fees)
• In case of a failed delivery attempt, the parcel is automatically re-routed to the nearest Post Office or partner pickup point and remains there for 7 days   

UPS Standard

• Premium home-delivery solution by road
• A maximum of 30 parcels per shipment is allowed
• The estimated delivery time is 1-3 days
• The maximum weight is 70 kg. For multi-parcel shipments, the sum of the parcels' volumetric weight applies.
• The maximum parcel length is 274cm and maximum length + girth is 400cm 
• Parcels are tracked and delivered against signature
• In case of a failed delivery attempt, the parcel is automatically re-routed to the nearest pickup point 

⚠️ Warning! Volumetric weight is applied.

DPD Predict

Express delivery option     

Chronopost 18

• Express home-delivery solution
• Delivery by 6pm on day+1 if fulfilled in the Bigblue Portal before 1pm
• The maximum weight is 30 kg
• The maximum parcel length is 150cm and maximum length + girth is 300cm
• Parcels are tracked and delivered against signature
• In case of a failed delivery attempt, a second delivery is made. If the second delivery fail, the parcel is automatically re-routed to the nearest Post office during 14 days or 7 days in a pick up point 

⚠️ Warning! Volumetric weight is applied if volumetric weight is more than twice above the real weight.

UPS Express Saver

• Express airfreight home-delivery solution
• A maximum of 30 parcels per shipment is allowed
• The estimated delivery time is 1-2 days
• The maximum weight is 70 kg. For multi-parcel shipments, the sum of the parcels' volumetric weight is applied.
• The maximum parcel length is 274cm and maximum length + girth is 400cm 
• Parcels are tracked 

Mondial Relay

• Standard pickup point delivery solution
• The estimated delivery time is 3-5 days
• The maximum weight is 30 kg
• The maximum parcel length is 120cm and maximum total parcel size is 150cm
• Parcels are tracked and delivered against signature
• In case of a failed delivery attempt, the parcel is automatically re-routed to the sender

B2B delivery options

Chronopost 13

• Express delivery solution
• Delivery by 1pm on day+1 if fulfilled in the Bigblue Portal before 1pm
• The maximum weight is 30 kg
• The maximum parcel length is 150cm and maximum length + girth is 300cm
• Parcels are tracked and delivered against signature
• In case of a failed delivery attempt, a second delivery is made. If the second delivery fail, the parcel is re-routed in a Chronopost office and instructions are expected. The parcel is then sent back to the sender.

⚠️ Warning! Volumetric weight is applied if volumetric weight is more than twice above the real weight.

Chronopost 10

• Express delivery solution
• Delivery by 10pm on day+1 if fulfilled in the Bigblue Portal before 1pm
• The maximum weight is 30 kg
• The maximum parcel length is 150cm and maximum length + girth is 300cm
• Parcels are tracked and delivered against signature
• In case of a failed delivery attempt, a second delivery is made. If the second delivery fail, the parcel is re-routed in a Chronopost office and instructions are expected. The parcel is then sent back to the sender.

⚠️ Warning! Volumetric weight is applied if volumetric weight is more than twice above the real weight.

Geodis Messagerie

• B2B parcels and pallets standard solution
• The estimated delivery time is 2-4 days
• Maximum weight is 1T
• The maximum pallet length is 4m and the maximum height is 2m
• The maximum quantity allowed is 3 pallets or 4m3 total volume
• Shipments are tracked and delivered against signature   
    

Rapid Metropole

• B2B parcels and pallets express solution for Ile-de-France region only
• Shipments are not tracked
• Shipments are delivered against signature
    

DPD

• B2B parcel standard solution
• A maximum of 3 parcels per shipment is allowed 
• The estimated delivery time is 2 days
• The maximum weight is 30kg per parcel
• The maximum parcel length is 2m and the maximum girth is 3m
• Shipments are tracked and delivered against signature     
• In case of a failed delivery attempt, a delivery notice is left in the letterbox or an email/sms notification is sent allowing the recipient to reschedule a delivery or to ask for the package to be dropped off at a relay point

KN Road Messagerie

• B2B parcel standard solution
• Possibility to set up appointment with the recipient (Galeries Lafayettes, Printemps, logistic hubs)
• The estimated delivery time is 2-3 days
• Maximum 3 pallets 
• Maximum weight of 3 tons
• Shipments are delivered against signature     

KN Road Fret

• B2B parcel standard solution
• Delivery on a specific date and time slot
• Maximum weight of 3 tons
• Shipments are delivered against signature     

II - France Overseas (Outre-Mer)

La Poste zones are defined as follows:

• Zone OM1: Guadeloupe (including St Barthélémy and St Martin), Martinique, Reunion, Guyana, Mayotte and St Pierre and Miquelon.
• Zone OM2: New Caledonia and its dependencies, French Polynesia, Wallis and Futuna Islands, French Southern and Antarctic Lands   

Standard delivery option

Colissimo (Access & Expert)

• Standard home-delivery solution
• The estimated delivery time is 5-10 days:
  • Zone OM1: 5-9 days
  • Zone OM2: 7-10 days
• The maximum weight is 30 kg
• The maximum parcel length is 100cm and maximum total parcel size is 150cm
• Parcels are tracked
• Delivery against signature is only available with the service Expert (additional fees)

⚠️  Warning! Volumetric weight is applied.    

Express delivery option

UPS Express Saver

• Express air shipping solution
• A maximum of 30 parcels per shipment is allowed
• The estimated delivery time is about 2-4 days
• The maximum weight is 70 kg,
• The maximum parcel length is 274cm and the maximum girth is 400cm
• Shipments are tracked   

  ⚠️  Warning! Volumetric weight applies for multi-parcels shipments   

B2B delivery options

UPS Express Saver

• Express air shipping solution
• A maximum of 30 parcels per shipment is allowed
• The estimated delivery time is about 2-4 days
• The maximum weight is 70 kg,
• The maximum parcel length is 274cm and the maximum girth is 400cm
• Shipments are tracked   

  ⚠️  Warning! Volumetric weight applies for multi-parcels shipments   

III - Europe

Economic delivery option

Delivengo

• Economical home-delivery solution for small packages through global postal networks
• The estimated delivery time is about 2-5 days
• The maximum weight is 2 kg
• The maximum parcel length is 60cm and maximum total parcel size is 90cm
• Parcels are not tracked and not delivered against signature

Standard delivery options

B2C Europe

• Standard home-delivery solution using European postal and private services
• Delivery services used by B2C Europe are: AtPost, DHL Paket, Hermes UK, DPD AMS, Posti Oy, Taxydromiki, GLS, DHL Parcel, CTT Expresso, Zeleris, Poste Italine, SDA, AnPost, DPD and GLS
• This carrier does not service the remote areas listed below ⚠️ 
  • United-Kingdom following the Brexit
  • Spain: Baleares, Canary islands, Ceuta and Melila
  • Portugal: Madeira and Azores
  • Italy: Sardegna, Sicily, Calabria, Livigno and Campione
• The estimated delivery time is 4-9 days:
  • Germany, Netherlands, Italy, and Luxembourg: 4-6 days
  • Spain and Ireland: 5-7 days
  • Portugal, Austria, Greece, Czech Republic, Denmark, Hungary, Slovakia, Slovenia, Poland: 6-7 days
  • Sweden, Finland, Romania, Estonia, Latvia and Lithuania: 8-9 days
• The maximum parcel weight is 30 kg
• The maximum dimensions are 60x40x40cm
• Parcels are tracked and delivered against signature 
      

DPD

• Standard home-delivery solution using Belgian Post
• The estimated delivery time is 2-6 days
• The maximum weight is 30 kg
• The maximum parcel length is 175cm and maximum total parcel size is 300cm
• Parcels are tracked and not delivered against signature  
     

Chronopost Europe Classic

• Standard home-delivery solution using DPD network
• The estimated delivery time is 2-4 days
• The maximum weight is 30 kg
• The maximum parcel length is 150cm and maximum (length + girth) is 300cm 
• Parcels are tracked and delivered against signature
• In case of failed delivery attempt, depending on the cournty of delivery, a second delivery attempt is achievd the day after. 
  • 2 delivery attempts for: Bulgaria, Switzerland, Czech Republic, Estonia, Croatia, Hungary, Ireland, Italy, Latvia, Lithuania, Poland, Portugal, Romania, Slovenia, Slovakia
  • 1 delivery attempt for: Austria, Belgium, Germany, Denmark, Spain, Finland, Luxembourg, Netherlands, Sweden 

⚠️  Warning! Volumetric weight applies.   
    

Colissimo International

• Home-delivery solution through global postal networks
• The estimated delivery time is 2-8 days depending on the destination country (see Appendix to see which countries belong to each Zone):
  • Zone 1: 3-5 days
  • Zone 2: 3-9 days
  • Zone 3: 4-7 days
  • Zone 4: 4-11 days
• The maximum weight is 30 kg
• The maximum parcel length is 100cm and maximum total parcel size is 150cm 
• Parcels are tracked and delivered against signature

⚠️  Warning! Volumetric weight applies. It does not apply to the following destinations: Austria, Belgium, Czech Republic, Denmark, Estonia, Germany, Hungary, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom.

UPS Standard

• Premium home-delivery solution by road
• A maximum of 20 parcels per shipment is allowed
• The estimated delivery time is 2-5 days
• The maximum weight is 70 kg / For multi-parcel shipments, it’s the total of the parcels volumetric weight that is applied
• The maximum parcel length is 274cm and maximum length + girth is 400cm 
• Parcels are tracked and delivered against signature

⚠️ Warning! Volumetric weight applies.

Express delivery option

UPS Express Saver

• Express airfreight home-delivery solution
• A maximum of 30 parcels per shipment is allowed
• The estimated delivery time is 1-2 days
• The maximum weight is 70 kg / For multi-parcel shipments, it’s the total of the parcels volumetric weight that is applied
• The maximum parcel length is 274cm and maximum length + girth is 400cm 
• Parcels are tracked 

⚠️ Warning! Volumetric weight applies.       

Pick-up delivery option

Mondial Relay

• Pickup point delivery for Belgium, Luxembourg and Spain
• The estimated delivery time is about 3-5 days
• The maximum parcel weight is 30 kg
• The maximum parcel length is 120cm and maximum total parcel size is 150cm
• Parcels are tracked and delivered against signature

B2B delivery option

Geodis Europe

• B2B parcel and pallets standard solution
• The estimated delivery time is about 2-5 days
• Maximum weight is 2,5T
• The maximum pallet length is 4m, width is 2m40 and height is 2m
• The maximum quantity allowed is 3 pallets or 4m3 total volume
• Parcels are tracked and delivered against signature

DPD Europe

• B2B parcel and pallets standard solution
• The estimated delivery time is about 2-6 days
• The maximum quantity allowed is 3 parcels
• Maximum weight is 30kg
• The maximum parcel length is 175cm + girth 300cm

UPS Express Saver

• Express air delivery solution
• A maximum of 30 parcels per shipment is allowed 
• The estimated delivery time is 2-5 days
• The maximum weight is 70kg. For multi-parcel shipment, the weight considered is the volumetric weight
• The maximum parcel length is 274cm and the maximum girth is 400cm
• Shipments are tracked and delivered against signature     

⚠️ Warning! Volumetric weight applies.   

KN Road Messagerie

• B2B pallets standard solution
• The estimated delivery time is 3-10 days depending on the country of delivery
• Maximum 3 pallets 
• Maximum weight of 3 tons
• Shipments are delivered against signature     

KN Road Fret

• B2B pallets standard solution
• The estimated delivery time is 3-10 days depending on the country of delivery
• Maximum weight of 3 tons
• Shipments are delivered against signature     

IV - Rest of World

Delivengo

• Economic home-delivery solution for small packages through global postal networks
• The estimated delivery time is about 4 -10 days depending on the destination country:
  • North America: 4-8 days
  • Asia: 5-8 days
  • Latin America: 4-8 days
  • Africa: 4-10 days
  • Oceania: 5-8 days
• Maximum weight is 2 kg
• The maximum length is 60cm and maximum total parcel size is 90cm 
• Parcels are not tracked and not delivered against signature 

Standard delivery option

Colissimo International

• Home-delivery solution through global postal networks
• The estimated delivery time is about 4-11 days:
  • Zone 4: 4-11 days
  • Zone 5 and 6: 5-11 days
• The maximum weight is 30 kg
• The maximum length is 100cm and maximum total parcel size is 150cm 
• Parcels are tracked and delivered against signature

⚠️  Warning! Volumetric weight applies.  

Express delivery option

UPS Express Saver

• Express airfreight home-delivery solution
• A maximum of 20 parcels per shipment is allowed
• The estimated delivery time is 2-5 days
• The maximum weight is 70 kg / For multi-parcel shipments, it’s the total of the parcels volumetric weight that is applied
• The maximum parcel length is 274cm and maximum length + girth is 400cm 
• Parcels are tracked and delivered against signature

⚠️ Warning! Volumetric weight applies.      

V - Appendix: Colissimo International Zones

• Zone 1 - Germany, Belgium, Luxembourg, Netherlands
• Zone 2 - Austria, Spain, Ireland, Italy, Portugal, United Kingdom
• Zone 3 - Denmark, Czech Republic, Estonia, Hungary, Latvia, Lithuania, Poland, Slovakia, Slovenia, Sweden, Switzerland.
• Zone 4 - Croatia, Finland, Greece, Iceland, Maghreb, Malta, Norway, Romania, Turkey, specific Spain and Portugal territories, and other Eastern European countries
• Zone 5 - Australia, Canada, China, South Korea, United States, Hong Kong, India, Israel, Japan, Russia, Singapore, Thailand, Vietnam
• Zone 6 - Africa (excluding the Maghreb), the Americas (excluding the United States and Canada), the Middle East, other Asian countries and Oceania (excluding Australia)