Bigblue Help Center

Getting started

Set up your account

Take your first steps to work with Bigblue

5 Articles

Connect your shop

Connect your Shopify, WooCommerce, and more

9 Articles

Connect support & marketing tools

Keep your marketing and support teams in sync with Bigblue events

4 Articles

Inbound Shipments

Receiving policy

Optimise the reception of your products by our warehouses

1 Article

Manage inbound shipments

Send products, track their offloading, and troubleshoot issues

5 Articles

Inventory

Manage products

Add products, oversee links with your eshop, and manage lots

10 Articles

Manage bundles

Understand, create and handle product bundles

2 Articles

Manage inventory

Understand inventory terms, track stocks and set up alerts

6 Articles

Orders

Understand orders

Learn about order and fulfillment statuses, about address validation, etc

5 Articles

Manage orders

Create, fulfill and track orders

18 Articles

Manage returns

Oversee your returns and process your refunds efficiently

6 Articles

Manage B2B specificities

Secure B2B order preparation and put your B2B eShop on auto-pilot

4 Articles

Transportation

Shipping conditions

Understand shipping rules and policies for smooth deliveries

16 Articles

French carriers

Explore transportation options departing our French warehouses

28 Articles

Spanish carriers

Explore transportation options departing our Spanish warehouse

9 Articles

UK carriers

Explore transportation options departing our UK warehouse

8 Articles

German carriers

Explore transportation options departing our German warehouse

3 Articles

Buyer Experience

Conversion

Boost sales with delivery details that build buyer confidence

5 Articles

Post-purchase upsell

1 Article

Tracking

Let buyers track their parcels, reducing your support requests

8 Articles

Returns & Exchanges

Enable easy returns and exchanges for buyers

5 Articles

Additional features

Refine even more the experience offered to your buyers

5 Articles

Other

Billing and invoices

Answer your questions about payment options and billing details

2 Articles

Reporting

Access comprehensive reports to track performance & key metrics

3 Articles

Submit a claim

Learn about insurances and compensations, and reach us about it

3 Articles

Bank holidays

Stay informed about working schedules affected by bank holidays

3 Articles