Returns | Activate Store credit
A customer wants to exchange a product? At Bigblue, we have enabled a new refund method directly in your return portal: store credit. Once shipping a return, your buyers will be able to use their code to purchase an exchange item from your shop.
This system will not only allow you to retain revenue 🤑 (returns no longer have to be synonym with refunds), but also to spend less time on process exchanges, since your buyer will be autonomous.
↩️ Returns Pack
Store credit, as part of our return portal, is reserved for Returns Pack subscribers.
Interested? Contact our support team to subscribe to our pack
How does it work?
In the return portal, your buyer can choose between a refund and a store credit.
Return shipping is offered
A label will be provided to customers who opt for store credit.
☝️ For the moment, the feature is only available for Shopify stores. To help us prioritize other CMSs, request store credit for another CMS in this Typeform.
How to set up the Store credit?
There are 2 simple steps:
1. In Shop Integrations, ensure that your permissions on your Shopify are up to date. If you see a yellow alert, click on your store and update the permissions.
2. In your Buyer Experience Settings, in the Returns settings, tick Enable store credit for Shopify integrations and optionally choose a maximum value
FAQ
How and when is the store credit shipped to my customer?
- 📧 It is sent via email, the buyer receives the store credit looking just like a discount code. However, in the email preview on Bigblue, the code is hidden (to avoid anyone else using it).
- 🚛 It is sent once the buyer ships their return
What amount does my buyer receive?
How can I access, modify or resend the store credit issued?
In the Bigblue App, in the return section of an order, you'll see whether your customer asked for a refund or a store credit.
In case of a Store credit, by clicking on "Store credit • €XX", you access the Shopify gift card. If you need to re-send the code, you can do it on Shopify: simply attach the store credit to your customer and re-send the gift card. You can also change the amount or de-activate the gift card on that page.
I have issued a store credit but the item sent by customers is damaged, what can I do?
We have chosen to prioritize a faster experience for customers. Considering that most of our merchants already refund their customers for items received damaged at the warehouse and that there is very little risk of dishonesty for buyers in case of store credit, the store credit is issued before the returned items are received and controlled.
If the code hasn't been used yet, you can deactive it on Shopify and contact your customer.