Tracking Page

Our brand new Tracking Page will allow your buyers to have more visibility on the status of their order and on the ETA. This new page has a unique design for each merchant and allows for a better customer experience.

How to setup the tracking page

This tracking page is available for all merchants on all CMS and for all carriers (except custom carriers orders).

Go directly on the App, Buyer Experience > Tracking Page. And then you can either:

  • Activate the tracking page
  • Allow customers to access the Tracking Page from your Tracking Emails
  • By unchecking this box, your tracking page will be hidden. You’ll be able to send it manually or make it available through a link in your shop, in replies in your support ticket

Understand the tracking page for buyers

The tracking page is available in four different languages: French, English, Spanish, and German, depending on what is used by the browser. The language by default for other countries is English.

Here is the list of statuses that will be displayed on the tracking page :

  • Order Confirmed
  • In preparation
  • In transit
  • Out for delivery
  • Available for Pickup (if relevant)
  • Picked up/Delivered

What ETA is being displayed to the Buyer?

The ETA displayed on the Tracking Page is the most probable time of arrival in our knowledge

It is available as soon as the order is confirmed. and will be updated if necessary throughout the parcel transit. In case the parcel gets delayed, buyers will be informed directly on their tracking page either with a new ETA or with a “delay” message.


How to display a great image?

Make sure that an image background has been correctly added in the Tracking Page settings. The image should at least be 1440 * 900 pixels in order for the page to look as good as possible.

Is the feature available on legacy tracking emails?

Yes, you can use the tracking_url variable to link it in those emails

How can I personalize the page?

The settings and style used in the tracking emails will be set by default. You’ll be able to customize social media links, support links, background image, your logo and name, and main background color

How can I embed the tracking page in my store?

Learn how to embed your tracking page

You will be able to make the tracking page more visible by :

  • adding the link of the Tracking Page in your footer links
  • adding the link of the Tracking Page to your navigation menu

What happens if the order is returned to the warehouse?

For now, the Tracking Page doesn’t cover cases of return: For both carrier and customer returns, the Tracking Page will keep its last status.

What happens if the order is late or couldn’t be delivered?

If the order is late, the buyer is warned with an alert an no ETA is displayed. In case of failed delivery or delivery exception, the buyer will see the relevant message based on the situation.

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