Synchronize orders

If some of your orders are not displayed in the Orders tab of the Bigblue app, there might be a synchronization issue: follow these steps to get that solved!

Identify the synchronization issue

• In the Shop Integrations tab, click on the e-shop related to the missing order(s)

• Click on Orders

All your shop's orders are displayed in this section.

• Orders with a Synced icon are already managed by Bigblue.
• Orders with a Reprocess icon have not come into our system and are not yet managed by Bigblue.

Reprocessing an order is required when:

• One product is not linked or activated (how do I link my products?)

  💡 In this case, link the product and Reprocess the order

• The order contains a virtual product (vouchers, ...)
• The order destination is not managed by Bigblue

• There is an issue with the order data (e.g. missing shipping address)

  💡 In this case, you should check the data in your e-shop

In any of the above cases, the reason for the non-synchronization will be displayed on the order line.

Reprocess the order

Now that your product is linked: in the Shop Integrations tab, in your e-shop settings, in the Orders list, click on Reprocess

If the order's reprocessing is successful, the order's status will switch to Synced. Otherwise, the reason for the non-synchronization will once again be displayed.