Link my products
You've just created new products on Biglue? Great! Now, make sure your eShop orders are properly handled by linking your products! 🚀
⚠️ Before linking products, ensure your shop is connected and your Bigblue products are created
- Why do I need to link my products?
- View your eShop products
- Link your products
- View your eShop orders
1. Why do I need to link my products?
- On your eShop, you define the products that you want to show to the visitors of your website. Sometimes, you can even define two products on your eShop to actually advertise for the same physical product, but in two different ways for your two different targets, such as teenagers on one side and adults on the other.
- On Bigblue, you define products that correspond directly to physical items in our warehouses.
To ensure that Bigblue properly processes your eShop orders, you have to link eShop products to Bigblue products. Otherwise, if a customer buys a product on your eShop that is not linked to any Bigblue product, the order is not processed.
If some products on your eShop are marked as physical products, but are not made to be shipped by Bigblue, you can read this article to have Bigblue ignore those products in your orders.
2. View your eShop products
- Go to the Shop Integrations tab and click on your store
- Click on the Products tab to display your eShop products
Your eShop product is displayed on the left, it can either be:
To be able to properly process orders with Bigblue, products must be linked with an active link.
3. Link your products
- Find your desired eShop product (displayed on the left side) — you can use the search bar
- Click on Link Product
- In the modal that opens, search for the corresponding Bigblue product or Bigblue bundle by typing its name or its SKU, then click on Select
- The Bigblue matching product or bundle is now displayed on your product's line, click on the grey toggle to turn it blue: the link is now active!
❓ Can I link two different eShop products to the same Bigblue product? Yes!
❓Can I un-link a product? No, but you can change the link for another product or deactivate it.
4. View your eShop orders
Click on the Orders tab to see all your eShop orders, even the ones that Bigblue does not manage
💡 Read this article to learn how to solve order synchronization issues.