Link my products
You've just imported your products' CSV or created new products on Biglue? Great! Now, make sure your orders are properly handled by linking your products! 🚀
⚠️ Before linking products, ensure your shop is connected and your Bigblue products are created
In this article:
- Why do I need to link my products?
- Find your e-shop products
- Link your products
- See all your e-shop's orders
1. Why do I need to link my products?
One should differentiate between e-shop products that are purely digital, and Bigblue products that correspond to physical products in our warehouse.
To ensure that the product ordered by your customer is the one we actually ship, each e-shop product needs to be linked to a Bigblue product accordingly. This should be done:
- at first, when all your products are imported in the app
- every time you add a new product to your e-shop
Bigblue can only handle orders for which each line item is either linked to a Bigblue product or taggued with "bigblue-ignore" (for Shopify and WooCommerce).
Follow the next steps to learn how to link your products.
2. Find your e-shop products
- Click on the Shop Integrations tab
- Select the right store by clicking on the respective ⚙️ icon
- Click on the Products tab
- There, all your products are displayed as they are listed in your e-commerce shop.
Your products can either be:
-
Not linked at all -
Linked to a Bigblue product without an active link -
Linked to a Bigblue product with an active link
To be able to process orders properly with Bigblue, products must be linked with an active link.
3. Link your products
- Find the right e-shop product on the left side, you can use the search bar on top of the list
- Click on Link Product
- Look for the corresponding Bigblue product or bundle by typing its name or unique ID (SKU or bundle identifier).
Note: Once you've linked a product, it is not possible to "un-link" it. You can either replace the Bigblue product to which you've linked it or simply deactivate the link.
- Click on Select
The Bigblue matching product or bundle is now displayed on your product's line
- To link it, click on the grey button to turn it blue
Your product is now properly linked!
❓ Can I link two different e-Shop products to the same Bigblue product? Yes!
4. See all you e-shop's orders
Click on the Orders tab to see all your e-shop's orders, even the ones that Bigblue does not manage
💡Read this article to learn how to solve order synchronization issues.