Returns | Tips to process refunds

At Bigblue, we provide you with tools to ease your refund process.

• Manage your Action required returns in the Bigblue App
• [Shopify] View your returns on Shopify

Manage your Action required returns in the Bigblue App

In the Bigblue App, returns that appear with the Action required status are the ones that were received and controlled at the warehouse, and that need your attention to process to Closed .

In Orders > Returns, you can filter the list of all returns to see only those in Action required .

From there, you can, for each return that appears in the list:

• Click on the return to open the corresponding order page
• Go to the corresponding order on your CMS (using the button on top right of the page)
• Refund your buyer in your CMS

• Manually close the return in Bigblue using the Close return button

  If you're using Shopify, you don't need to manually close the return, it is automatically synchronized.

💡 To learn more about returns' statuses and activate notifications, please read this article.

[Shopify] View your returns on Shopify

For Merchants using Shopify, for each return, we push the following data to the Shopify order:

• A/ the return (that appears in the associated order) for which we update the status
• B/ some tags once an order is reviewed at the warehouse.

A/ Shopify Return

• Once the return is created on the return portal, we create the return card on the Shopify order
• Once a return is controlled at the warehouse, we update the Shopify return status and add the warehouse control result to the return card

Store credit or Exchange returns are not sync to Shopify

Due to a Shopify limitation, we don't sync some returns to Shopify

• Store credit returns
• Exchange returns
• Carrier returns

Shopify incorrectly marks on these returns that a "Refund is owed". To avoid the risk of double refunds (via a store credit and via a refund), we no longer sync these returns to Shopfiy.

B/ Shopify Order Tags

Use these tags in Shopify to create order views.

List of the tags pushed

• Return received and controlled at the warehouse
  • Returned
• Return source tag
  • Customer return Created via the portal by the buyer
  • Merchant return Created by the merchant from the merchant app
  • Carrier return Parcel returned by carrier
• Refund method tag
  • Refund
  • Store credit
• Warning tags — if one or more items are concerned
  • Damaged item
  • Missing item
  • Unannounced item

Need a refresher on the return statuses? Read this article