Tips to process refunds

At Bigblue, we provide you with many tools to ease your refund process.

[Shopify] We create a return on Shopify, update its status, and also push order tags

We push data to Shopify via

  • A/ the return object on an order
  • B/ tags when an order is reviewed at the warehouse.

Status in Bigblue 🛍️ Status in Shopify 🛍️ Tags on the Shopify order

In progress

No tags yet


*with refund or unspecified refund method

In progress

Note: the return is not closed by Bigblue because Shopify recommends closing only returns that have been refunded or handled.

🏷️ Tags added

Returned + Refund + other tags if issue


*with store credit


🏷️ Tags added

Returned + Store credit + other tags if issue

A/ Shopify returns

  • When the return is created on the return portal, we create a return on Shopify
  • When a return is controlled at the warehouse, the Shopify return status is also updated and the warehouse control result is added to the return.
Information synced to Shopify on returns
Return card on Shopify

Don't see return updates on Shopify?

Make sure you have granted the latest app permissions in your Shop settings.

B/ Tags

These tags will allow you to create order views in Shopify to find all the orders you need to refund.

List of the tags pushed

  • Returned
  • Return source tag
    • Customer return Created via the portal by the buyer
    • Merchant return Created by the merchant from the merchant app
    • Carrier return Parcel returned by carrier (not yet implemented)
  • Refund method tag
    • Refund
    • Store credit
  • Warning tags — if one or more items are concerned
    • Damaged item
    • Missing item
    • Unannounced item


To view all the returns pending refund, create a view for all orders with a tag Returned , not tagged with Store credit and whose payment status is not Refunded or Partially refunded.

To view pending returns, create a view for all orders with a return status Return in progress and not tagged with Returned

View returns in the Bigblue app

You can see the Returning and Returned orders in the Return view on the Bigblue app.

You can also export all returns via CSV.


  • Filter Customer and/or Carrier returns
  • Use the order status to filter returns controlled at the warehouse (status = Returned )

📢 We'll soon modify this view even more. We're looking for beta testers willing to improve the refund process. Contact our support team saying you want to be enrolled.

Use Slack or Email Notifications

You can also use the email, browser, or Slack notifications to identify the orders you need to refund.

Need a refresher on the return statuses? Read this article

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