Returns | Tips to process refunds

At Bigblue, we provide you with many tools to ease your refund process.

View returns in the Bigblue App
Get notified about returns by Slack or Email
[Shopify] View your returns on Shopify

View returns in the Bigblue App

On the Bigblue App, in the Order tab, switch to the Return view to see the Returning and Returned orders. You can also export all returns via CSV.

Tips

Filter Customer and/or Carrier returns
Use the order status to filter on returns controlled at the warehouse (status = Returned )

📢 We'll soon modify this view even more. We're looking for beta testers willing to improve the refund process. Contact our support team saying you want to be enrolled.

Get notified about returns by Slack or Email

You can also use the email, browser, or Slack notifications to identify the orders you need to refund.

To activate the notifications, go to your notification settings on the Bigblue App.

[Shopify] View your returns on Shopify

For Merchants using Shopify, for each return, we push the following data to the Shopify order:

A/ the return (that appears in the associated order) for which we update the status
B/ some tags once an order is reviewed at the warehouse.

A/ Shopify Return

Once the return is created on the return portal, we create the return card on the Shopify order
Once a return is controlled at the warehouse, we update the Shopify return status and add the warehouse control result to the return card

Don't see return updates on Shopify?

Make sure you have granted the latest app permissions in your Shop settings.

Store credit or Exchange returns are not sync to Shopify

Due to a Shopify limitation, we don't sync some returns to Shopify

Store credit returns
Exchange returns
Carrier returns

Shopify incorrectly marks on these returns that a "Refund is owed". To avoid the risk of double refunds (via a store credit and via a refund), we no longer sync these returns to Shopfiy.

🧭 What you need to know

Shopify uses returns to modify your Financial and Sales Reports. For this reason, the sync of returns is optional (switch available in the Shopify Shop Settings).

B/ Shopify Order Tags

Use these tags in Shopify to create order views.

List of the tags pushed

Return received and controlled at the warehouse
- Returned
Return source tag
- Customer return Created via the portal by the buyer
- Merchant return Created by the merchant from the merchant app
- Carrier return Parcel returned by carrier
Refund method tag
- Refund
- Store credit
Warning tags — if one or more items are concerned
- Damaged item
- Missing item
- Unannounced item

Advice

To view all the returns that are pending refunds, create a Shopify order view that includes all orders with tagged with Returned , not tagged with Store credit and with a payment status that is not Refunded or Partially refunded.

To view all pending returns, create a Shopify order view that includes all orders with a return status Return in progress and not tagged with Returned .

Need a refresher on the return statuses? Read this article