Bigblue reception policy

Want your products to be stowed as quickly as possible? Please follow the delivery and packing instructions below.

In this article:

  1. How to package my products for Bigblue?
  2. How to deliver my goods to Bigblue?

1. How to package my products for Bigblue?

🏷 A barcode (in EAN-13 or UPC format) should be attached to the outside of each sellable unit, with no other barcodes visible.

Non-compliant units will be barcoded by the warehouse at a cost of 0.15€/label. 

A. Box packing rules

  • Boxes shipped to the warehouse should weigh no more than 20kg. Boxes above that threshold present a safety hazard to receiving teams and will incur associated fees.
  • We advise giving preference to single-SKU boxes. Upon reception by the warehouse, multi-SKU boxes must be opened and their content is broken down into each SKU, which incurs extra fees and requires additional time. 
  • If you ship multi-SKU boxes:
    – a packing list must be placed on the outside of the box
    – 
    you must segregate SKUs within the box (see below)

    This can be done in a few ways, like bagging SKUs separately before packing or using dividers. Upon arrival at the warehouse, SKUs cannot be mixed up.

    SKU_mix2x.png

B. Pallet requirements

  • Pallets shipped to the warehouse should weigh no more than 750 kg and should not be taller than 180 cm
  • Pallets must comply with European standards (EUR-pallet) 80 x 120 cm.

For any other pallet size, an additional 50€/pallet will apply.

  • All boxes on the pallets should comply with section A.

 

2. How to deliver my goods to Bigblue?

You can choose to ship A. boxes, B. pallets, or C. containers:

A. Shipping boxes

  • Inbound shipments must be created in the Bigblue app 24 hours before the delivery at the warehouse
  • The delivery note (generated in the Bigblue app) must be placed on the outside of the box so the warehouse can quickly identify and process it.
  • We strongly recommend you ship your box with DPD, UPS, FedEx, or DHL.
  • If you are shipping from a country located outside the European Customs Union, you have to use the DDP Incoterm (i.e. taxes and duties should be paid ahead)
  • If you are shipping more than 20 boxes, you/your carrier should make an appointment at least 48 hours in advance by filling out the Make a warehouse appointment form, which is available in the Warehouse settings of the app (Logistics Settings > Warehouse).
    – Delivery times as well as the warehouse address are also available in the  Warehouse settings
    –  You must provide a copy of the delivery note to your carrier. It'll be requested at delivery.

Colissimo, Mondial Relay & Chronopost are processing inbound shipments like returns which results in longer transit times. We do not commit to any reception time if you choose to ship with these carriers.

❌ Shipments with an incoterm different than DDP will be refused by the warehouse.

❌ Any partial delivery of a multi-parcel inbound shipment will be refused by the warehouse.

 

B. Shipping pallets

  • Inbound shipments must be created in the Bigblue app 48 hours before the delivery at the warehouse
  • The delivery note (generated in the Bigblue app) must be placed on the pallet and be visible.
  • Pallets must be filmed with transparent films; opaque films are not allowed.
  • You/your carrier should make an appointment at least 48 hours in advance by filling out the Make a warehouse appointment form, which is available in the Warehouse settings of the app (Logistics Settings > Warehouse).

    – Delivery times as well as the warehouse address are also available in the  Warehouse settings
    – You must provide a copy of the delivery note to your carrier. It'll be requested at delivery.

Without an appointment, the warehouse will systematically refuse deliveries.

> Additional delivery information

🚛Tailgates are not mandatory. Unloading is done by the warehouse using forklifts.

💡Consignment notes should be requested from your carrier, not the warehouse

 

C. Shipping containers

  • Boxes should be on pallets.

Floor-loaded containers unloading incurs an additional 35€/hour spent.

  • Inbound shipments must be created in the Bigblue app 7 days before the delivery at the warehouse
  • The delivery note (generated in the Bigblue app) must be placed on each box/pallet and be visible.
  • You/your carrier should make an appointment at least 7 days in advance by filling out the Make a warehouse appointment form, which is available in the Warehouse settings of the app (Logistics Settings > Warehouse).
    – Delivery times as well as the warehouse address are also available in the  Warehouse settings
    – You must provide a copy of the delivery note to your carrier. It'll be requested at delivery.

Without an appointment, the warehouse will systematically refuse deliveries.

> Additional delivery information

🚛 Tailgates are not mandatory. Unloading is done by the warehouse using forklifts.

💡 Consignment notes should be requested from your carrier, not the warehouse

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