Bigblue reception policy

Want your products to be stowed as quickly as possible? Please follow the delivery and packing instructions below.

1. How to package my products for Bigblue?

🏷A barcode (in EAN-13 or UPC format) should be labeled on the outside of each sellable unit, with no other barcodes visible.

Non-compliant units will be barcoded by the warehouse at a cost of 0.15€/label. 

A. Box packing rules

  • Boxes shipped to the warehouse should weigh no more than 20kg. Boxes above that threshold present a safety hazard to receiving teams and will incur associated fees.
  • Upon reception by the warehouse, multi-SKU boxes must be opened and their content is broken down into each SKU, which incurs extra fees and requires additional time. We advise giving preference to single-SKU boxes.
  • For multi-SKU boxes:
    – a packing list must be placed on the outside of the box
    – 
    you must segregate SKUs within the box (see below)
    This can be done in a few ways, like bagging SKUs separately before packing or using dividers. Upon arrival at the warehouse, SKUs cannot be mixed up.

    SKU_mix2x.png

B. Pallet requirements

  • Pallets shipped to the warehouse should weigh no more than 750 kg and should not be taller than 180 cm
  • Pallets must comply with European standards (EUR-pallet) 80 x 120 cm.

For any other pallet size, an additional 50€/pallet will apply.

  • All boxes on the pallets should comply with section A.

2. How to deliver my goods to Bigblue?

You can choose to ship A. boxes, B. pallets, or C. containers:

A. Shipping boxes

  • Inbound shipments must be created in the Bigblue app 24 hours before the delivery at the warehouse
  • The delivery note (generated in the Bigblue app) must be placed on the outside of the box so the warehouse can quickly identify and process it.
  • We strongly recommend you ship your box with DPD, UPS, FedEx or DHL.
  • If you are shipping from a country located outside the European Customs Union, you have to use the DDP Incoterm (i.e. taxes and duties should be paid ahead)
  • The warehouse address is
    ADS Normandie | BIG reception (+ your company's 4-letter ID)
    ZAC Multi site Long Buisson 2
    Rue Roland Garros
    27930 GUICHAINVILLE
    FRANCE
  • If you are shipping more than 20 boxes, you/your carrier should make an appointment by filling out this form at least 48 hours in advance. Delivery times are from Monday to Friday within the following slots: 
    7:00 am - 12:30 pm
    1:30pm - 4:30pm
    → You must provide a copy of the delivery note to your carrier. It'll be requested at the delivery

Colissimo, Mondial Relay & Chronopost are processing inbound shipments like returns which results in longer transit times. We do not commit to any reception time if you choose to ship with these carriers.

❌ Shipments with an incoterm different than DDP will be refused by the warehouse.

❌ Any partial delivery of a multi-parcel inbound shipment will be refused by the warehouse.

 

B. Shipping pallets

  • Inbound shipments must be created in the Bigblue app 48 hours before the delivery at the warehouse
  • The delivery note (generated in the Bigblue app) must be placed on the pallet and be visible.
  • Pallets must be filmed with transparent films; opaque films are not allowed.
  • You/your carrier should make an appointment by filling out this form at least 48 hours in advance.
    – Delivery times are from Monday to Friday within the following slots:
    7:00 am - 12:30 pm
    1:30pm - 4:30pm
    – You must provide a copy of the delivery note to your carrier. It'll be requested at the delivery
    – The warehouse address is
    ADS Normandie | BIG reception  (+ your company's 4-letter ID)
    ZAC Multi site Long Buisson 2
    Rue Roland Garros
    27930 GUICHAINVILLE
    FRANCE

Without an appointment, the warehouse will systematically refuse deliveries.

> Additional delivery information

📍Access for trucks is located at "Rue Jacques ROBERT" (at the back of the building), at the following GPS coordinates: 49.005141, 1.182945

🚛Tailgates are not mandatory. Unloading is done by the warehouse using forklifts.

💡Consignment notes should be requested from your carrier, not the warehouse

C. Shipping containers

  • Boxes should be on pallets.

Floor-loaded containers unloading incurs an additional 35€/hour spent.

  • Inbound shipments must be created in the Bigblue app 7 days before the delivery at the warehouse
  • The delivery note (generated in the Bigblue app) must be placed on each box/pallet and be visible.
  • You/your carrier should make an appointment by filling out this form at least 7 days in advance.
    – Delivery times are from Monday to Friday within the following slots:
    7:00 am – 12:30 pm
    1:30pm – 4:30pm
    – 
    You must provide a copy of the delivery note to your carrier. It'll be requested at the delivery
    – The warehouse address is
    ADS Normandie | BIG reception 
    ZAC Multi-site Long Buisson 2
    Rue Roland Garros
    27930 GUICHAINVILLE
    FRANCE

Without an appointment, the warehouse will systematically refuse deliveries.

> Additional delivery information

📍Access for trucks is located at "Rue Jacques ROBERT" (at the back of the building), at the following GPS coordinates: 49.005141, 1.182945

🚛Tailgates are not mandatory. Unloading is done by the warehouse using forklifts.

💡Consignment notes should be requested from your carrier, not the warehouse

Did this answer your question? Thanks for the feedback There was a problem submitting your feedback. Please try again later.