Bigblue reception policy

Want your products to be stowed as quickly as possible? Please follow the delivery and packing instructions below.

🆘 Please, note that the following conditions should be complied with. A flat-rate penalty of 50€ will be applied for the processing of any of the following inbound shipment irregularities:

  • Products with no barcodes
  • Absence of the Delivery Note on the shipment
  • The barcodes on the products are different from those indicated in the inbound shipment
  • One of the received products does not appear in the inbound shipment

In this article:

  1. How to package my products for Bigblue?
  2. How to deliver my goods to Bigblue?

1. How to package my products for Bigblue?

☝️ Each sellable unit sent to the warehouse must have a  barcode that is visible and similar to those accepted by the Bigblue application (EAN-13, EAN-8, or UPC format).

Non-compliant units will be barcoded by the warehouse at a cost of 0.20€/label. 

A. Box packing rules

  • Boxes shipped to the warehouse should weigh no more than 20kg. Boxes above that weight threshold present a safety hazard to receiving teams and will incur associated fees.
  • We advise giving preference to single-SKU boxes. Upon reception by the warehouse, multi-SKU boxes must be opened and their content has to be broken down into each SKU, which requires additional time and thus incurs extra fees (invoicing applied per item according to the Additional fees mentioned in your contract). 
  • If you ship multi-SKU boxes:
    – a packing list must be placed on the outside of the box
    – 
    you must segregate SKUs within the box (see below)

    This can be done in a few ways, like bagging SKUs separately before packing or using dividers. Upon arrival at the warehouse, SKUs cannot be mixed up.

    SKU_mix2x.png

B. Pallet requirements

  • Pallets shipped to the warehouse should weigh no more than 750 kg and should not be taller than 180 cm
  • Pallets must comply with European standards (EUR-pallet) 80 x 120 cm.

For any other pallet size, an additional 50€/pallet will apply.

  • All boxes on the pallets should comply with section 1A.

 

2. How to deliver my goods to Bigblue?

You can choose to ship A. boxes, B. pallets, or C. containers:

☝️ In all cases:

  • The delivery note (generated in the Bigblue app) must be placed on each box/pallet and be visible so the warehouse can quickly identify and process the shipment.
  • If you are shipping from a country located outside the European Customs Union, you have to use the DDP Incoterm (i.e. taxes and duties should be paid ahead).

❌ Any shipment that does not include a visible delivery note will be systematically rejected by the warehouse.

❌ Shipments with an incoterm other than DDP will be rejected by the warehouse.

 

A. Shipping boxes

  • Inbound shipments must be created in the Bigblue app 24 hours before the delivery at the warehouse.
  • We strongly recommend you ship your box with DPD, UPS, FedEx, or DHL.
  • If you are shipping more than 20 boxes, these should be loaded on pallets (please refer to section 2B for the reception conditions that will apply in this case).

Colissimo, Mondial Relay & Chronopost are processing inbound shipments like returns which results in longer transit times. We do not commit to any reception time if you choose to ship with these carriers.

❌ Any partial delivery of a multi-parcel inbound shipment will be refused by the warehouse.

 

B. Shipping pallets

  • Inbound shipments must be created in the Bigblue app 48 hours before the delivery at the warehouse.
  • Pallets must be filmed with transparent films; opaque films are not allowed.
  • You/your carrier should make an appointment at least 48 hours in advance by filling out the Make a warehouse appointment form, which is available in the Warehouse settings of the app (Logistics Settings > Warehouse).

    – Delivery times as well as the warehouse address are also available in the  Warehouse settings.
    – You must provide a copy of the delivery note to your carrier. It'll be requested at delivery.

Without an appointment, the warehouse will systematically refuse deliveries.

> Additional delivery information

🚛Tailgates are not mandatory. Unloading is done by the warehouse using forklifts.

💡Consignment notes should be requested from your carrier, not the warehouse

 

C. Shipping containers

  • Boxes should be on pallets.
  • Inbound shipments must be created in the Bigblue app 7 days before the delivery at the warehouse.
  • You/your carrier should make an appointment at least 7 days in advance by filling out the Make a warehouse appointment form, which is available in the Warehouse settings of the app (Logistics Settings > Warehouse).
    – Delivery times as well as the warehouse address are also available in the  Warehouse settings.
    – You must provide a copy of the delivery note to your carrier. It'll be requested at delivery.

❌  Floor-loaded containers unloading incurs an additional 35€/hour spent.

Without an appointment, the warehouse will systematically refuse deliveries.

> Additional delivery information

🚛 Tailgates are not mandatory. Unloading is done by the warehouse using forklifts.

💡 Consignment notes should be requested from your carrier, not the warehouse

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