Create an inbound shipment

Shipping products to the warehouse? Follow the steps explained below to create an inbound shipment order.

1.Create an inbound shipment

To start, access the Inbound Shipments tab, then click on Create Shipment.

Select the warehouse you want to deliver your products to in the drop-down menu under Warehouse
Fill in the boxes Warehouse, Carrier, Supplier, and Supplier order number. This last field is optional.
Choose an expected arrival time (date and time). If you are not sure, indicate the earliest possible time.⚠️ Please respect buffer time as explained in our Reception Policy.
Complete the Expected box count
Complete the Expected pallet count if you're shipping pallets

You may add products either manually or through a CSV import.

i) Add products manually

Once a product has been added, fill in:
- The supplier SKU (Stock Keeping Unit), if your supplier uses a different SKU
- The quantity
- If you want to delete a product, click on the ➖ icon

II) Add products through a CSV import

Hover over the Import products from CSV buttonDownload the template to see how your CSV file should be structured

Prepare your CSV fileClick on Import products from CSVImport your file

Now your products should appear!

💡To learn more about inbound shipment through a CSV import, read this article.

If you are ready to create your inbound shipment, make sure all the information is correct and click on Create

Once you've created your inbound shipment, the Delivery Note will be generated by our system.

Download it and share it with your supplier or courier.

⚠️ As explained in our Reception Policy, the delivery note must be visibly attached to your goods once they arrive at the warehouse.

If you're shipping more than 20 boxes, it needs to be send by pallets and you'll have to make an appointment. You can take a look at our receiving policies here.
The appointment request needs to be made at least 2 days before delivery for pallets and 7 days for container.
As a merchant you can submit the appointment request yourself from the Delivery section of your Inbound shipment or share the public appointment link to you supplier or carrier.
If you entrust your supplier/carrier with making the appointment, it is your responsibility to check that the appointment has been made on time.
As soon as the warehouse will reply:
- you’ll be notified by emails
- the appointment status will be updated in the app

❌ Without an appointment, the warehouse will systematically refuse deliveries.

❌ Late deliveries (> 30 min after the appointment time) may be refused. However, our warehouses always do their best to accommodate late deliveries.

You can expect a reply from the warehouse: approval or refusal* within less 12 hours, on working days.

In the event of Appointments refused, you can make a new request using the same form or link.

To make sure you don't miss any of your partners' warehouse appointments, you can sign up for Warehouse appointment requests notifications.