Hold fulfillments

Prevent orders from being prepared right after their creation by learning how to hold fulfillments

When can I hold a fulfillment?

You can only hold a fulfillment that has not been transmitted to any warehouse yet.

If you manually create a fulfillment, it gets transmitted to the warehouse immediately
If a fulfillment is automatically created (because auto-fulfillment is activated), it gets transmitted to the warehouse after your chosen auto-fulfill delay (more details here)

Hold a fulfillment

Go to the Order's page and find the Fulfillment section
Cclick on Manage > Edit
In the modal, select Hold fulfillment
Save your changes

Your fulfillment is now held until you decide to Reschedule fulfillment 🤩

Please note that if the Fulfillment Date is later than the current date, you will get an error message and the fulfillment will not be held. In this case, you have to cancel the fulfillment, then create a new one and hold it.