Fast Tags | Troubleshooting guide
Having some issues with Fast Tags? This troubleshooting guide will help you 🚀
- I have activated Fast Tags but I don’t see a badge in my store
- The badge does not show the right amount for free delivery
- The badge locates me in the wrong postal code or country - Why?
- The badge is displayed but I don’t particularly appreciate how it looks and where it appears
I have activated Fast Tags but I don’t see a badge in my store
You tried to set up Fast Tags, and they are not displayed in you store?
In a few words, you need to confirm that
- Fast Tags are activated on Bigblue and on your website
- The auto-fulfillment is well set up
- Your product is mapped and is in stock
- Your CMS setup is compliant with Fast Tags
1. Make sure Fast Tags are activated
a) In your Bigblue shop integration settings
In Shop integrations > Your store > Fast Tags, ensure that Fast Tags are Active.
If it's not, click on Fast Tags to activate or reach out to our teams to unlock the Conversion Pack.
b) On your store
Depending on your display settings, you might have to follow some setup steps to have Fast Tags appear. Read our activation article.
2. Make sure auto-fulfillment is properly set up
a) In your Bigblue shop integration settings
In Shop integrations > Your store > Auto-fulfillment, ensure that Auto-fulfillment is Active.
If it's not, click on Auto-fulfillment to access your Fulfillment settings and activate Auto-fulfill orders.
To display a precise delivery promise to your customers with the Fast Tags, the auto-fulfillment needs to be switched on, otherwise the risk that the delivery promise is not matched is too high.
b) In your auto-fulfillment settings
In Settings > Auto-fulfillment, ensure that all your shop shipping methods are mapped to Bigblue shipping methods in all the adequate regions. Find our dedicated article here.
3. Make sure your store product is actively linked to a Bigblue product that has available inventory
a) Make sure your store product is actively linked to a Bigblue product
In Shop integrations > Products, search for your product and ensure it is mapped to a Bigblue product.
b) Confirm your product is in stock
Without available stock for your product, it is not possible to compute a precise delivery promise. Hence, for products selling without stock, for example during presales, Fast Tags do not appear.
In Inventory, find your product and check if the available quantity is positive or not.
For Fast Tags to appear in your store's Cart page, all products need to be available.
4. Make sure your store settings and version comply with Fast Tags
WooCommerce only - Make sure the last version of the Bigblue plugin is installed
Fast Tags require installing or updating the Bigblue WooCommerce Plugin.
5. If all the above solutions did not work
If you just activated Fast Tags, you might need to wait for a few minutes
Bigblue uses cache methods to display Fast Tags quickly on your shop. For this reason, you may have to wait up to one minute before you can see the Fast Tags on your website.
A/B Test - Clear your cookies and retry
Bigblue uses A/B tests to measure and improve Fast Tags performance. These A/B tests can temporarily hide Fast Tags for a small percentage of users. Hence, you can try to clear your browser cookies and reload the page.
Contact our Care Team asking to update the HTML anchor for the Fast Tags
By default, Bigblue is using the Shopify Add to cart button as the HTML anchor to position the Fast Tag on your product page. If you need another anchor, please reach our to our Care Team.
Consider switching to manual placement
In some cases, such as using specific templates for example, the automatic placement doesn’t work. The badge is displayed in the wrong place or not displayed at all. In that case, you can swtich to the manual placement method.
- Go to Shop integrations > Your store > Fast Tags
- Select the "Manual placement" option and save
- Follow this guide to place Fast Tags manually
If none of these solutions work, please contact our care team.
The badge does not show the right amount for free delivery
Our Fast Tags will show the free delivery threshold for your shipping methods.
Our feature will both use: your shipping methods as they are defined in your CMS, and your auto-fulfillment settings in the Bigblue app.
If you think it's not the right threshold, please review both settings.
If you still don't understand why we display a given amount for free delivery, please contact our support team with a screenshot of your shipping methods settings in your CMS.
The badge locates me in the wrong postal code or country - Why?
We localize customers thanks to an algorithm based on the IP address. If it is not the right location, please make sure that you don't use a VPN. Sometimes it can happen that it's not the exact postal code but a location nearby. In all cases, the customer can edit their postal code in the Fast Tags badge.
If you want to see what the Fast Tag looks like in another country or location, you can use a VPN.
The badge is displayed but I don’t particularly appreciate how it looks and where it appears
You can modify the Fast Tag color and content in the Fast Tag settings.
If you want to make further adjustments, you can use CSS. If you are a developer, feel free to check this article to better understand how to use CSS to customize the look and position of your Fast Tag on product pages.