Order statuses

Understanding the meaning of the orders' statuses is no big deal. Read this article to quickly clear things up!

Where can I find the order statuses?

Go to Orders... and that's it! The statuses of all your orders appear in the list

Each order's status also appears at the top of the order page (cf. red rectangle).

Note: On the same page you will also notice a status in the fulfillment section (cf. orange rectangle). This is different from the order's status as it concerns the fulfillment and not the order. Read our article about the fulfillment's statuses for more details!

What do the statuses mean?

Find below the different order statuses along with the corresponding situation of your order:

The order has been created in the Bigblue app and its fulfillment needs to be set up.

Orders in "No fulfillment" status do not reserve stock.

The order has been blocked because of an address validation issue or because the auto-fulfillment is not set for the selected Shipping Method. Your attention is required for the order to be unblocked. Read this guide for more information.

There are not enough items in stock to prepare the order. It will be prepared automatically once your stock is replenished or you can split your fulfillment to send the available items first.

The order has been transmitted to Bigblue.

The order is being prepared at the warehouse.

The order is ready to leave the warehouse and awaiting for the carrier.

The order is being transported by the carrier.

The order encountered an unexpected issue. Follow this guide to access the carrier's Tracking URL on the order page for more information.

The order has been left at a pickup point by the carrier for your customer.

The order has been delivered.

The order is in the process of being returned to the warehouse.

It can be either a customer return (the customer willingly decided to return the article via our return portal) or a carrier return (the carrier is returning the order after a failed delivery. Read our article on carrier returns.)

The order has been received by the warehouse and quality control has been implemented.

The order's fulfillment has been canceled.

The order has been canceled.
Did this answer your question? Thanks for the feedback There was a problem submitting your feedback. Please try again later.

Still need help? Contact Us Contact Us