Fulfillment statuses

Want to understand which steps a fulfillment goes through? Then you're in the right place!

Where to look for fulfillment statuses?

On an order's page, the fulfillment status is available here

Here is the meaning of each status:

Created → The order fulfillment has been created. From now on, stock is reserved for this fulfillment.
Pending → The fulfillment is awaiting transmission.
Backorder → There are not enough items in stock to fulfill the order.
Transmitted → The fulfillment has been sent to the warehouse and will be processed.
In preparation → The order items are being picked and packed by operators.
Prepared → The shipping label has been successfully printed and attached to the package.
Handed over → The package has been loaded onto the carrier’s vehicle.
Shipped → The parcel has left the warehouse and is in transit.
Available for pickup → The package has been delivered to a pickup point and can now be collected by the customer.
Delivered → The parcel has been successfully delivered.
Delivery exception → An unexpected issue occurred during transportation, or the customer was not available at the time of delivery.
Returning → A tracking update indicates that the package was not delivered and is being returned to the warehouse.
Returned → The return has been received at the warehouse and has undergone quality control. The results are displayed in the return details.
Cancelled → The fulfillment has been cancelled.

Want to lean about order statuses as well? Have a look at this article.

Want to know how to fulfill orders? Have a look at this article.