Fulfillment statuses

Want to understand which steps a fulfillment goes through? Then you're in the right place!

Where to look for fulfillment statuses?

On an order's page, the fulfillment status is available here

Capture_d_e_cran_2020-02-27_a__14.30.20.png

What do the different statuses stand for?

Here is the meaning of the different statuses:

Pending → The order's fulfillment has been created and will be transmitted to the warehouse.

Transmitted → The fulfillment has been transmitted to the warehouse and will be processed.

In preparation → The orders' items are being picked and packed by operators.

Shipped → The parcel has left the warehouse and is being transported.

Delivered → The parcel has been successfully delivered.

Fulfillment exception → There is an issue with the address and the order won't be shipped until the issue is resolved.

Delivery exception → There is an unexpected problem during transportation or your client was absent at delivery.

Backorder → There are not enough items in stock to fulfill the order.


Want to lean about order statuses as well? Have a look at this article.

Did this answer your question? Thanks for the feedback There was a problem submitting your feedback. Please try again later.

Still need help? Contact Us Contact Us