Lot Management FAQ

Looking for information about how your lots are managed? Here you'll find all you need to know!

1. If I need to create a new SKU for an already existing product, how is my stock managed?

Kindly note that it is not possible to transfer the stock of an old SKU (without lot tracking activated) to a new SKU (with lot tracking)
If you create a new SKU for an already existing product in order to activate lot tracking, you first need to empty the stock of the old SKU, and then, you can start using the new SKU products.
As long as you do not change the link between your shop's product and the old SKU, the old SKU products are automatically selected to fulfill incoming orders.
Once the old SKU is out of stock, it is time for you to update the link by linking your shop's product and the new SKU.

2. Based on what criteria are products selected for the fulfillment of orders?

For all products that are linked between your shop and Bigblue and for which lot tracking is activated, orders are automatically fulfilled with the products of the oldest lots.

3. Where can I track lots-related information?

Access the Inventory tab
Search for the SKU whose lots you want to track
Click on the searched SKU

On that page, scroll down to the section Lot inventory

💡 The information appearing on this table can be exported through an inventory export.

4. How can I export my inventory per lot?

If you activated lot management for your products, you will automatically receive your inventory export per lot as soon as you export your inventory from the app.

5. What happens for products that belong to an expired lot?

Products that belong one of the following type of lots are no longer used for the fulfillment of orders and appear as Damaged in the inventory (see question 3):

a lot that will reach its expiration date in less than 3 months
a lot that has already reached its expiration date

6. Is it possible to organise the retrieval of products by lot?

If you need to retrieve products of a specific lot from your stock, you may send your request to our Customer Care team (see Get in touch with Customer Care) who will liaise with the Warehouse Manager and organise this for you.